Learning and Development Specialist, E-Learning and LMS

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

The Learning and Development Specialist will be responsible for the day-to-day administration, maintenance, and optimization of Xometry's e-learning content and Learning Management System (LMS). This role will play a critical part in ensuring a seamless and effective learning experience for all staff and customers through the support of onboarding, ongoing professional development, and external facing training. The ideal candidate will possess a blend of technical expertise in LMS administration, demonstrated development of e-learning content, and excellent communication and project management skills.

Key Responsibilities:

• E-learning Content Development:
• Collaborate with subject matter experts (SMEs) and L&D team members to create, review, update, and ensure the accuracy of existing and new e-learning content.
• Assist in the testing and quality assurance of new e-learning courses and modules prior to deployment.
• Manage the content lifecycle, including version control, archiving, and retirement of outdated materials.
• LMS Administration & Management:
• Serve as the primary administrator for the company's Learning Management System (Percipio)
• Manage user accounts, roles, and permissions; troubleshoot access issues.
• Upload, organize, and publish e-learning courses, modules, and learning paths.
• Create and manage learning assignments, notifications, and completion tracking.
• Monitor LMS performance, identify and resolve technical issues, and provide technical support to users.
• Stay up-to-date on LMS features and best practices, recommending and implementing improvements.
• Generate and analyze reports on learning activity, course completion, and program effectiveness.
• Learning Program Support:
• Support the deployment of new learning initiatives and programs within the LMS and across the organization.
• Assist in the creation of engaging learning pathways and user-friendly navigation within the LMS.
• Provide support for virtual instructor-led training (VILT) sessions, including scheduling, platform setup, and participant management.
• Respond to employee inquiries regarding learning resources and LMS functionality.
• Collaboration & Communication:
• Work closely with HR Business Partners, department leaders, and subject matter experts to understand learning needs.
• Communicate effectively with employees regarding new learning opportunities and LMS updates.
• Participate in special projects as assigned by the Head of L&D or HR Leadership.

Qualifications:

• Bachelor's degree in Human Resources, Education, Instructional Design, Information Technology, or a related field.
• 3+ years of experience in Learning & Development, with a strong focus on LMS administration and e-learning content management.
• Proven experience as an administrator for LMS.
• Strong understanding of e-learning standards
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Excellent technical aptitude and problem-solving skills with the ability to troubleshoot LMS and e-learning issues effectively.
• Highly organized with strong attention to detail and ability to manage multiple projects simultaneously.
• Exceptional written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• A passion for learning and development and a commitment to employee growth.

Preferred Qualifications:

• Experience with e-learning authoring tools (e.g., Articulate Storyline, Rise 360, Captivate).
• Familiarity with graphic design principles for e-learning content.
• Experience in a high-growth technology or manufacturing company.

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.