Head of Cross Sales

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for Head of Cross Sales to join our ever-evolving SMB Commercial team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the Role

The Head of Cross Sales owns the commercial performance andcross‑sellgrowth agenda for theorganisation’slargest merchants. This role is accountable for driving product penetration, increasing platformutilisation, reducing attrition, and delivering material revenue growth from an established,high‑valuemerchant base. The role works in close partnership with Sales,Portfolio Management,Product, Commercialand Planning,andPartnershipsteamsto deliver exceptionalend‑to‑endoutcomes forthepriorititymanagedmerchants.

About the Team

The Worldpay SMBi Group is a dedicated division within Worldpay, now Global Payments, focused on empowering small and medium-sized businesses through online and instore payment solutions, leveraging technology and best in breed capabilities to help merchants thrive. With a mission to streamline commerce for SMBs, the group plays a vital role in helping clients adopt and optimize Worldpay’s technologies across online, in-store, and mobile channels.

WhatYou’llOwn

Commercial Ownership & Strategy

• Own thecross‑salescommercial commitments for the largest merchants within Global Payments.

• Set and execute thelong‑termcommercial strategy tomaximiselifetime value, revenue growth, and product adoption across the largest merchant portfolio (c. 10k of 250k merchants).

• Drive material revenueupliftfrom existing scale merchants whilemaintaininglow levels of attrition.

• Partner closely withSMBPortfolio Management team to aligncross‑sellstrategy with portfolio segmentation, growth priorities, and performance insights.

Sales Execution & Performance Management

• Own and deliver sales targets for existing merchants through disciplinedcross‑sellexecution.

• Manage the sales process and pipeline toidentifyandrealisegrowth opportunities in product penetration and platformutilisation.

• Ensure consistent application of established sales disciplines (e.g.DAPA), with clear identification andprioritisationof merchant opportunities.

• Lead and evolve the Decile10programmeto unlockadditionalcross‑salesvalue over time.

Portfolio Insight & Targeting

• Leverage portfolio review insights from Commercial and Sales teams to drivepropensity‑basedtargeting and differentiated offers for the largest merchants.

• Use data and performance analysis toidentifyclient growth opportunities and develop tailoredcross‑sellstrategies.

• Collaborate with SMB Portfolio Management and shared analytics teams toleveragecommon data, and insight sources to inform targeting andprioritisation.

Client Experience & Service Excellence

• Ensure theend‑to‑endservice experience for the largest merchants is exceptional.

• Work closely with functional partners across Product, Client Service, Operations, and Enterprise teams to resolve issues, improve service outcomes, and protectlong‑termrelationships.

Enterprise Collaboration

• Activelyleveragethe full capabilities of Global Payments, including Enterprise product sets, to deliverbest‑in‑classmerchant solutions.

• Operate effectively in a matrixed, globalorganisationto deliver outcomes for merchants by coordinating across multiple teams and functions.

What You Bring

Commercial Expertise

• Drives revenue growth and product penetration across large, existing merchant portfolios.

• Deepexpertisein merchantacquiring, payments, client service models, and product-led selling.

• Translates clientperformance data into targeted,high‑impactcommercial actions.

Leadership Skills

• Customer‑firstleader with strong executive presence and credibility.

• Mobilisesstakeholders effectively, influencing outcomes and resolving conflict in complex environments.

• Delivers results through matrixedorganisationswith pace, discipline, and accountability.

Mindset

• Strategic, commercially sharp, and focused onlong‑termcustomer value.

• Comfortable leading through ambiguity, complexity, and change.

• Buildshigh‑performingteams and inspires clarity, ownership, and collective results.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.