United States onlyThe New Store Support Operator position provides customer service for Store and Field Teams on projects such as New Stores, Relocations, System Changeovers and Special Projects.
Requirements
- Take calls, e-mails and voice mails and log customer information into Remedy database
- Answer 80% or more of calls within 60 seconds
- Answer all e-mails within 24 hours of receiving
- Return Voice Mails within 30 minutes of receiving (Except for voicemails left outside team’s hours of operation, but must be returned within 1st hour of next scheduled day)
- No more than 5% of all calls are abandoned
- Resolve 80% of inquiries on first contact
- Maintain Remedy Ticket integrity and resolution within 24-48 Hours
- Work with other departments to ensure that company goals and resolution methods are met
- Document activities and develop feedback report to communicate project findings and activities to team and others involved
- Maintain consistency within the department and with the overall corporate guidelines
Benefits
- Comprehensive health & wellness benefits
- Other benefits
