United States onlyCustomer Service Representative II position receives and processes inquiries from customers, serves as the end-to-end point of contact for customers, and resolves customer issues.
Requirements
- Handle customer escalations
- Provides daily guidance and assistance to contact center representatives
- Independently and proficiently fields customer service inquiries and transactions
- Utilizes excellent and professional written and verbal communication skills
- Maintains customer accounts by negotiating and documenting service type, pricing, billing, and other required information
- Adheres to service and operational standards established for the contact center
- Strives to meet or exceed service and operational goals established for the call contact center
- Serves as a training resource for new hires and other employees requiring assistance
- Interacts with WM Customers via Multi-Channel Customer Service
Benefits
- Medical, Dental, Vision, Life Insurance and Short-Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation, Holidays, and Personal Days
