National Certified Peer Recovery Support Specialist (NCPRSS)

Core Responsibilities:

• Excels at group facilitation, on SUD related topics with and without standardized curriculum.
• Comfortable co-facilitating multidisciplinary groups, such as shared follow-up appointments.
• Willing to work a flexed schedule to accommodate evening and weekend groups.
• Provide evidence-based SUD services through facilitation of psychoeducational, skills-development, cognitive-behavioral, interpersonal process, and support-based groups.
• Fluent with group co-facilitation with other recovery coaches, counselors and medical providers.
• Capable of managing crisis intervention remotely.
• Prepare all related documentation in accordance with applicable organizational and state standards in a clear, thorough, and timely manner.
• Comfortable with treating adults and adolescents.
• Participation in meetings, supervision, and clinical audits.
• Maintain standards of confidentiality, HIPAA and 42 CFR Part II.
• Demonstrate adaptability and flexibility without compromising clinical effectiveness.
• Commitment to Harm Reduction philosophy in all aspects of clinical practice.
• Expertly manage member communication over chat, email, and phone in a way that embodies the company mission and values
• Respond to member chats and messages.
• Contribute to Behavioral Health services by providing support groups and subsequent documentation.
• Provide individualized resources to members.
• Be empowered to work autonomously, continuously learning, and are expected to adhere to meeting schedules and times, and prioritize accordingly.
• Complete tasks for referrals, resources and discharges.
• Demonstrate empathy, compassion, and respect for clients in all interactions.
• Go above and beyond to provide excellent member experiences resolving member inquiries and, overall, ensure our members’ needs are placed first.
• Increase overall member satisfaction by meeting and exceeding support metrics and service levels.
• Expect that new states have varying requirements (ex: internal drug testing, fingerprinting) that we aim to meet while being sensitive to our employee work force and mission around addiction.
• Other duties as assigned.

Qualifications:

• Active National Peer Recovery Support Specialist Certification REQUIRED
• Must have experience facilitating support groups
• At least 1 year of peer recovery experience
• Preferred experience in customer service settings
• Experience with Electronic Medical Records, HIPAA and 42 CFR part II
• Familiarity with addiction recovery
• Enthusiastic dedication to service excellence
• Able to tackle tough support cases, enjoying the challenge of solving new issues.
• Mindfully manage stress and pressure–focusing on what matters most while managing time, and maintaining a positive, calm presence within a start-up environment
• Comfortable in asking for support, help, and guidance as needed
• Case management experience
• Strong analytical and problem-solving abilities
• Energized by working with others
• Excellent communication skills
• Outstanding organizational skills
• Aptitude for problem-solving
• Must disclose if you currently run a private practice or start one during employment. Client base for private clients must not be in SUD field. We will require written permission from Supervisor for outside private practice work in which you are a facilitator or co-faciliator.