United States onlyWe are looking for goal-oriented, Customer Focused Inbound Service Representatives to provide world-class customer service to our customers. WM SBS is a leading provider of waste management environmental solutions, and we offer a fun and engaging work environment, a great compensation and benefits package, and opportunities to grow with our organization.
Requirements
- Handle incoming calls, emails, inquiries and transactions from various segments within the book of business.
- Possess a strong knowledge of internal process, understands relationships and key linkages between business units.
- Collaborate with internal and external parties to coordinate service related activities and manage client projects.
- Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions.
- Provide customer proactive service and education regarding service options, charges, billing, and contracts.
- Document each interaction, ensuring service, pricing and other required information are entered into our Acorn system.
- Strive to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals.
- Maintain routine customer service related reports and creates reports as requested.
Benefits
- Medical, Dental, Vision, Life Insurance and Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
