Account Executive II (Remote in Southern California)

Account Executive II generates shareholder value by using a consultative retention approach for larger and/or more complex Small/Medium Business WM customers. The role is responsible for managing existing business relationships, developing and implementing sound retention strategies, and securing and updating contract agreements.

Requirements

• Serve as the lead point of contact for customer account management matters in an assigned book of business
• Establish and maintain a high level of customer satisfaction with internal and external customers
• Align Waste Management products and services with customer needs
• Negotiate, update, and renew customer service agreements to maximize profits
• Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues
• Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority
• Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities
• Use Waste Management sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools)
• Prepare reports as needed and/or handle general administrative duties as appropriate

Benefits

• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation
• Holidays
• Personal Days