Engagement Manager

Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. Our Commerce Execution Suite is available globally. As an Engagement Manager, you will help deliver value to our customers through excellent project management and customer support skills.

Requirements

• Define, lead and run implementations for the North America region
• Meet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders
• Responsible for working with our key account/strategic customers to ensure accountability and successful engagements according to the scoped business and contractual requirements
• Proven track record in customer support, communications and/or technical documentation
• Consistent track record of partnering with both business stakeholders and technical professionals to deliver successful project implementations
• Self-starter with ability to effectively manage time, work independently, and cope with ambiguity
• Ability to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support
• Proficiency in project management tools such as JIRA, Confluence, Monday.com, Salesforce.com, Lucidchart/Visio or similar Project Management tools
• Strong customer orientation – Passion for customer/user experience
• Excellent problem solving, analytical and technical troubleshooting skills
• Be meticulous and highly attentive to details
• Bachelor's degree in a technical domain preferred

Benefits

• Competitive salary
• Performance-based discretionary bonuses and variable pay plans
• Total compensation package