Credentialing & Front Office Virtual Assistant

Job Title: Credentialing & Front Office Virtual Assistant

Job Code: CW-CWCBL

Position Type: Full-Time

Working Hours: Monday – Friday, 9:00 AM – 6:00 PM (Eastern Daylight Time)

Salary Rate: $6–$7 per hour

About Our Client

Our client is seeking a detail-oriented and proactive Credentialing & Front Office Virtual Assistant to support their healthcare operations. This role is responsible for managing end-to-end provider credentialing, maintaining accurate documentation, and assisting with administrative and billing-related tasks. The ideal candidate has hands-on experience working with insurance payers and thrives in a fast-paced, process-driven environment.

Key Responsibilities:

• Manage the full-cycle credentialing process for healthcare providers across multiple insurance payers
• Prepare, submit, and track credentialing and re-credentialing applications
• Proactively follow up with payers via phone and email to ensure timely processing and status updates
• Maintain accurate, organized, and up-to-date credentialing records and documentation
• Ensure compliance with payer requirements and internal processes
• Assist with billing-related tasks, including basic claims follow-ups or documentation support
• Provide front office support such as email management, data entry, and administrative coordination
• Collaborate with internal teams to address credentialing or operational issues
• Support additional administrative or operational tasks as needed

Requirements

• At least 1 year of proven experience in provider credentialing, enrollment, or a similar healthcare administrative role
• Strong understanding of payer processes, requirements, and timelines
• Excellent organizational skills with high attention to detail
• Strong written and verbal English communication skills
• Proficiency in Google Workspace (Docs, Sheets, Drive) or similar tools
• Ability to manage multiple tasks and meet deadlines independently
• Experience in medical billing or front office support is a plus

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.