WhizzWH

Dispute Resolution Specialist

Whizz is an e-bike subscription service for delivery drivers in the US, offering affordable and safe electric bike transportation.

Whizz

Employee count: 51-200

North Macedonia only

Location: Remote

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we’re seeking a Dispute Resolution Specialist to join our remote team and support our growth.

Responsibilities:

  • Review and investigate customer disputes to assess validity and determine appropriate action.
  • Gather relevant information and prepare clear, professional responses to resolve issues.
  • Collaborate with clients and internal teams to ensure timely resolution and gather additional context when needed.
  • Escalate complex cases to management or legal and assist in strategy development.
  • Maintain accurate records of all dispute activities and outcomes.
  • Help develop preventative measures and work with clients to reverse disputes through effective communication.

Requirements

  • 1+ year experience in dispute resolution.
  • Experience handling disputes in Stripe.
  • Proficiency in Microsoft Office, Google Workspace, and other relevant software.
  • Strong analytical, problem-solving, and communication skills.
  • Detail-oriented with a high level of accuracy.
  • Fluent in English (C1-C2 level).

Benefits

  • Full-time position
  • Probation period: 2 months
  • Monday to Friday, during daytime hours (EST)

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

North Macedonia +/- 0 hours

About Whizz

Learn more about Whizz and their company culture.

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Whizz, an e-bike subscription service tailored for delivery drivers in the United States, embarked on its journey in 2022. The company was co-founded by a team of four individuals: Mike Peregudov, Alex Mironov, Ksenia Proka, and Artem Serbovka. Having experienced the challenges of relocation themselves as migrants, the founders were driven by a mission to provide safe and affordable electric bike transportation for every delivery worker in the U.S. Many delivery workers, particularly new immigrants, often lack the upfront capital (around $2,000) to purchase an e-bike and may not have access to credit. This situation often pushes them towards less ideal options like buying used, potentially unsafe bikes with low-quality batteries. Recognizing this gap and opportunity, Whizz was established to offer a practical solution.

The company started its operations primarily in New York and New Jersey, managing an initial fleet of e-bikes and partnering with major delivery platforms like DoorDash and Grubhub. They offer monthly rental subscriptions to independent delivery workers on these platforms. From its inception, Whizz focused on building a reputation for providing the safest and most reliable delivery e-bikes on the market, coupled with robust software to manage its growing operations. This approach has allowed the company to experience significant growth, with a reported 250% year-over-year increase in its fleet size. Initially, Mike Peregudov was an investor and advisor, but a few months into the venture, he stepped into the CEO role to become more involved. The company's vision extends beyond its initial markets, with plans to expand its operations across the United States and significantly increase its fleet size in the coming years, aiming to empower thousands of delivery workers by improving their earnings and reducing their expenses.

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Whizz

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Whizz hiring Dispute Resolution Specialist • Remote (Work from Home) | Himalayas