Technical Support Specialist, Level 1

Who is Whip Around?

Whip Around is a growing SaaS scale up and emerging leader in the fleet technology arena. With offices across the United States and New Zealand, our product helps fleet operators easily manage the maintenance and inspections of their vehicles. Taking the industry through a digital transformation, Whip Around is quickly becoming the software platform of choice for business owners, fleet managers and drivers.

Team culture is at the heart of our success, with personal improvement being just as important as company outcomes. We now boast a senior leadership team with experience from numerous successful global businesses and continue to double down on our vision to bring simplicity and efficiency to fleet management and compliance.

What success will look like:

As an Administrative Assistant you’ll provide support to Whip Around’s customers and employees through a variety of pathways. Tech Support is also responsible for Whip Around’s customer-facing documentation. We update shared knowledge resources and identify and address any gaps in documentation.

Key Responsibilities

• Assist in setting up new client accounts in the Whip Around software platform
• Coordinate with teams to integrate new accounts with partner companies

• Help create and customize inspection forms and preventative maintenance programs per client needs

• Coordinate initial kick-off calls and training sessions for customers

• Handle client calls to resolve non-payment issues.

• Process incoming checks and record accurately

• Follow up with clients to ensure product adoption
  

What you’ll bring to the role:

• Excel skills at an Intermediate level or higher

• strong ability to quickly learn and proficiently utilize various software applications
• Customer service mindset, with the goal of consistently providing a “Wow!” experience to our customers
• Ability to effectively communicate, both verbally and in writing, with clients and colleagues
• Detail oriented personality, with the ability to complete tasks quickly and accurately, especially when handling documents, scheduling, and data entry
• Self-motivated employee with strong time management skills