Knowledge and Help Center Manager

Knowledge and Help Center Manager position at WeTravel. Responsible for evolving the Intercom Help Center into a scalable, searchable, and high-impact product education engine. Collaborates with Product, Marketing, Sales, and Support teams to translate product launches into clear documentation and optimize AI-driven self-service tools.

Requirements

• 3-5+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education
• Fluency in written and spoken English and Spanish
• Experience owning and scaling a Help Center using platforms like Intercom or Zendesk
• Strong technical writing skills
• Experience producing educational video content
• Comfortable collaborating cross-functionally with Product, Marketing, Sales, and Customer Support teams

Benefits

• Attractive compensation
• Full-time - Fixed Term Contract (as International Contractor)
• Generous 'Time to Recharge' policy
• Amsterdam Program
• Work remotely for a maximum of 4 weeks per calendar year
• Extensive paid family leave
• Three paid volunteer days per year
• 2-week cross-functional onboarding program
• Cutting-edge equipment and tools
• Cambly for colleagues for whom English is not their first language