Localization Project Manager

Role Overview

Main Duties

• Project planning, scoping, requirements gathering and validation with client
• Identifying and working with the relevant client and internal stakeholders to plan and resource projects appropriately in terms of quality, cost, and schedule requirements
• Risk analysis and contingency planning (plan-do-check-act cycle)
• Leading the internal and external team to successful execution and delivery of client projects
• Creating schedule and monitoring timeliness of delivery
• Managing the budget and controlling project costs
• Establishing and nurturing relationships with the customer, internal teams and external suppliers
• Overseeing project activities and ensuring resolution to any problems that may arise (corrective and preventive action)
• Actively seeking ways to optimize delivery, client satisfaction, quality and profitability
• Reporting, both in written and verbal form, to internal and external stakeholders regarding project scope, financials, progress and status, formally and on an ad-hoc basis as required
• Ensuring finance systems are kept accurate and up to date
• Process documentation and knowledge management
• Ensuring profit of project is maintained through the management of margins

Measures of Success

• Client satisfaction
• On-time delivery
• Cost control and profitability
• Revenue throughput
• Client growth

Requirements

• Education Level: Bachelor’s degree (B.A.) from a college or university in related filed
• Proven project management experience in a fast-paced, client-centric environment, in the translation or localization industry
• Knowledge of the translation industry and a keen interest in its technology, process, competitive landscape and emerging trends
• Demonstrated success at managing large accounts and/or projects
• Curiosity and creativity to question existing processes and approaches and innovate new ones
• Proven experience in development of processes and ideas
• Experience in financial management and budget to actual management
• Customer relationship management and business development skills to drive organic growth
• Must be available to travel for work related commitments

Other Relevant Skills

• Energy and a positive attitude with excellent interpersonal skills
• Ability to lead large, diverse, virtual teams
• Excellent written and verbal communication skills
• Strong organizational and problem-solving skills
• Effective presentation skills
• Ability to build and maintain strong client relationships
• Ability to manage multiple priorities in a time-sensitive and deadline-driven work environment
• Ability to cope with high pressure caused by one or more project management elements such as quality, turnaround time, resource or budget constraint
• Attention to detail
• Ability to learn and master quickly the technology, tools and processes required by the account
• The ability to train Project Coordinators on projects and processes