Inside Sales Representative - Hotel Partnerships

About us

Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travelers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.

Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.

• One of the highest-rated global transportation companies with a rating of 4.9/5 stars
• 240 destinations with a goal to reach 350 by 2024
• Over 2,000 travel partners including 1,000 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month
• Over 1.5 Million happy travelers every year

⭐️ If you want to dive deeper into the awesomeness of Welcome's culture, click on this link to check our TikTok account.⭐️

The Team

We are a group of vibrant diverse people who love traveling and never settle on quality. Each one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a “pay it forward” mentality, but with big and bold goals.

About the role

The Inside Sales Representative (ISR) is crucial to our company's success in the B2B segment by offering essential assistance to the commercial team. This role empowers the broader organization to enhance lead generation and boost conversion rates.

The Inside Sales Representative's responsibilities include pinpointing growth prospects, generating new business leads, and overseeing the pipeline through various methods such as cold calling and emailing. Their efforts aim to identify potential leads and schedule sales calls or visits for Market Managers.

Responsibilities:

Lead Generation:

• Conduct outbound communication through cold calling and emails to identify potential leads.
• Source new sales opportunities by following up on inbound leads.

Sales Organization:

• Organize and plan meetings, web demos, and visits for Market Manager team
• Research accounts, identify key players, and generate interest.

Partnership Closing:

• Share best practices and recommendations to increase efficiency and effectiveness in lead generation.

Performance Metrics:

• Achieve monthly, quarterly, and yearly Key Performance Indicators (KPIs).

Negotiation Support:

• Participate in the preparation and handling of negotiations with potential partners.

Collaboration:

• Work collaboratively with Market Managers, Sales Ops, and the wider Commercial team in daily operations.

Market Insights:

• Collect market and industry feedback, presenting new business opportunities.

Customer Interaction:

• Respond to customer queries via phone, email, or chat in a timely and accurate manner.
• Identify business opportunities within the existing customer base (farming).

CRM Management:

• Process leads from customers within the CRM and ensures Sales Excellence.
• Perform data entry and updates on CRM tools and other databases.
• Update the sales pipeline.

Lead Qualification and Pitch Facilitation:

• Generate a targeted volume of daily cold calls.
• Qualify leads, identify decision-makers, screen potential partnership opportunities, and lead and facilitate pitch logistics.

Requirements

• Proven work experience in sales.
• Experience in B2B sales preferably in SaaS, travel, or travel tech industry.
• In-depth understanding of sales principles and customer service practices.
• Strong phone presence with previous experience in high-volume cold calling
• Customer-oriented mentality with excellent communication skills.
• Hands-on experience with ERP or CRM systems.
• Multitasking skills, eager to take on varied tasks.
• Excellent written and verbal communication skills in English and Greek.
• Tenacity and drive to seek new business opportunities and meet or exceed targets.
• Passionate, committed, and results-oriented with an entrepreneurial spirit.
• Self-motivated and hands-on with a true teamwork mentality.
• Digital native: fluent in web and digital technologies.
• Ability to analyze sales figures and write reports.
• Uncompromising attention to detail.
• Ace problem-solving skills.
• A friendly and upbeat personality.

Benefits

• Flexible work-from-home policy
• Competitive salary package
• The vibrant and fresh work environment at the center of Athens
• The tools you need to successfully perform your daily tasks
• The unique opportunity to join “the next big thing” at the ground level