United States onlyDiscover. A brighter future.
We offer 100% remote, combo, or on site - it’s your choice!
And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!
Our next classes start in July of 2024.
We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:
12:30 PM EST - 4:00 PM EST (OH, PA, NJ, DE, MD)
10:30 AM MDT - 2:00 PM MDT (Utah)
9:30 AM MST - 1:00 PM MST (Arizona)
Note: Shifts are Monday - Friday with weekends as assigned
What You’ll Do
Responsible for handling complex customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer inquiries may require deviation from standard screens, scripts and procedures. Navigates a computerized system for responding and/or troubleshooting to customer questions.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
How You’ll Do It
Handles complex customer service inquiries and problems via telephone, digital or chat channels.
Utilizes effective verbal communication and problem solving skills to handle customer service inquiries.
Uses discretionary authority to satisfy the customer within reasonable limits including but not limited to adjustments, credit limit increases and complex solutions.
Navigates a computerized system for responding and/or troubleshooting to customer questions which includes using standard screens, scrips and procedures.
Documents Customer files.
Qualifications You’ll Need
The Basics
Less than High School
Bonus Points If You Have
H.S. Diploma or GED
1+ years customer service experience
Bilingual Spanish
#INDDFS
#ZRDFS
#Remote
#BIRemote
A credit screening may be required for some roles within Discover Home Lending.
Application Deadline:
The application window for this position is anticipated to close on Jun-08-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.Compensation:
The base pay for this position generally ranges between $18.00 to $20.75. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.com.
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected]. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
