United States onlyDescription
We are seeking a proactive and experienced Customer Success Manager (CSM) with a strong background in the telecom industry, particularly within an MVNO environment. The ideal candidate will have at least three years of experience in customer success and a deep understanding of telecom products, services, and industry trends. This role requires the right balance between customer-centricity and revenue orientation, ensuring that we remain a trusted advisor to our customers while also driving business growth. Additionally, the candidate should be multilingual, as they will be working with a diverse customer base across various regions.
Key Responsibilities:
- Act as the primary point of contact for assigned customers, ensuring an exceptional post-sales experience.
- Develop and execute success plans to help customers achieve their business objectives through our MVNO telecom solutions.
- Drive customer engagement by ensuring effective onboarding, product adoption, and utilization.
- Monitor customer health metrics and proactively address risks to improve retention and reduce churn.
- Collaborate with Sales, Support, and Product teams to resolve customer issues and enhance customer satisfaction.
- Identify upsell and cross-sell opportunities and work closely with Sales to drive revenue growth without compromising trust and long-term relationships.
- Conduct regular business reviews with customers to assess performance, identify challenges, and recommend solutions.
- Stay updated on industry trends, competitor offerings, and emerging technologies in telecom, particularly within the MVNO space.
- Advocate for customers internally, ensuring their feedback influences product development and service improvements.
Requirements
- 3+ years of experience in Customer Success, Account Management, or a similar role within the telecom industry (preferably in an MVNO environment).
- Strong understanding of telecom solutions, including VoIP, connectivity, cloud communications, or networking services.
- Ability to balance customer focus with revenue-driven strategies, ensuring growth while maintaining trusted advisor status.
- Excellent relationship management skills with the ability to build trust and credibility with stakeholders.
- Proven track record of driving customer satisfaction, retention, and revenue growth.
- Strong problem-solving skills with a customer-first approach.
- Ability to analyze data, customer metrics, and industry insights to drive informed decisions.
- Multilingual proficiency is highly preferred, as the role involves working with diverse international team.
- Excellent communication and presentation skills.
- Self-motivated, highly organized, and able to manage multiple accounts effectively.
- Comfortable working in a remote environment while managing East Coast time zone customers.
Preferred Qualifications:
- Experience with Customer Success platforms (Gainsight, Totango, ChurnZero, etc.)
- Familiarity with CRM tools like Salesforce, monday.com, HubSpot, or similar.
- Knowledge of telecom regulatory requirements and compliance considerations within an MVNO context.
About Webbing
Webbing is a global connectivity provider offering services in the Internet of Things (IoT) and Enterprise Mobility space.
As an innovative mobile carrier, Webbing provides an unmatchable enterprise grade solution for Fortune 500 & IoT/M2M companies, as well as an embedded solution for various manufacturers across the globe, to ensure a secured and continuous internet connection for all devices, no matter where they are in the world.
What we offer
- The opportunity for professional development within a reputable international innovative and growing company.
- The opportunity to join a team of highly professional specialists in an international environment.
- Fully remote role
- Medical benefits, 401(k)
Israel
Poland only
