WaveStrongWA

Remote Mitel System Engineer / VoIP Engineer | (EST/CST) (Full-Time or Contract)

WaveStrong is an industry leader in enterprise and cloud information security consulting services and solutions, founded in 2001. They provide vendor-agnostic security solutions to clients across federal, education, and commercial verticals.

WaveStrong

Employee count: 11-50

United States only

Exciting Remote Mitel System Engineer / VoIP Engineer | (EST/CST) (Full-Time or Contract) opening.

Requirements

We are seeking a skilled and detail-oriented System Engineer to maintain, manage, and support telecom client infrastructure. The ideal candidate will be responsible for ensuring the smooth operation of our phone systems, troubleshooting technical issues, and implementing upgrades and configurations as needed.

Location: Remote - work in EST or CST Time Zone

Duration: Full-Time OR Contract

Key Responsibilities:

  • Maintain, manage, and support Mitel phone systems, including MiVoice Business, MiCollab, and MiContact Center.
  • Monitor system performance, ensuring high availability and reliability.
  • Perform regular system upgrades, patches, and configuration changes.
  • Troubleshoot and resolve telephony issues, including hardware, software, and network-related problems.
  • Manage user accounts, extensions, call routing, and voicemail configurations.
  • Document system configurations, changes, and procedures.

Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Proven experience managing Mitel phone systems.
  • Strong understanding of VoIP technologies and telephony protocols (SIP, H.323, etc.).
  • Familiarity with networking concepts, including LAN/WAN, QoS, and firewall configurations.
  • Excellent troubleshooting and problem-solving skills.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About WaveStrong

Learn more about WaveStrong and their company culture.

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We are WaveStrong, and since our founding in 2001, we have established ourselves as an industry leader in providing enterprise and cloud information security consulting services and solutions. We take great pride in our best-of-breed security solutions and services, which cater to a diverse clientele across federal, education, and commercial verticals. Our team is composed of certified technical and business professionals who are dedicated to helping you successfully navigate the complexities of planning, designing, implementing, and managing data security. Our approach is vendor-agnostic, which gives our customers the freedom to choose the best customized security model that perfectly fits their unique business needs.

At WaveStrong, we're passionate about driving powerful business transformation for our clients. We excel in consulting, integrating, and managing cutting-edge convergent solutions across data, security, and cloud. By leveraging emerging technologies, we deliver significant business value that sets our clients apart and propels them forward in the market. Our core mission is to be one of your most trusted resources when it comes to information, data, and cybersecurity. We don't just secure your data and information; we also provide intelligent solutions and effective strategies to help you establish strong cybersecurity, identify and manage risks and threats to your business, and utilize the right tools to better protect your operations from evolving cyber threats. We are known for our sensible and pragmatic approach to risk management, data protection solutions, and project management. With over two decades of experience, we are committed to securing what matters most to you, built on a foundation of trust and expertise.

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WaveStrong

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