Wattpad's Trust & Safety Contractor is responsible for investigating reports of alleged copyright infringements, enforcing community guidelines, and working with the rest of the Trust & Safety and Community Support teams. The role involves conducting objective, fair, and thorough investigations, understanding and enforcing copyright law, and escalating reports to relevant teams. The contractor will also contribute to the zeroing of daily Zendesk buckets and handling staff escalations.
Requirements
- Good understanding of copyright law (Canadian and US)
- Experience answering user reports
- Ability to be agile
- Commitment to give and receive feedback with empathy and in a timely manner
- Comfortable doing monotonous work daily
Benefits
- Career development
- Top industry health benefits
- Your own health/wellness account
- RRSP Contributions (Canada)
- 401K Contributions (USA)
- Generous vacation and Maternity/Parental leave top-up program
- Corporate discount for gym memberships
