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[Wattpad] Trust & Safety Contractor (Independent Contractor)

Wattpad is a global social storytelling platform and entertainment company where users can read and write original stories. It connects a community of millions of readers and writers and has seen many of its stories adapted into books, TV series, and films.

Wattpad

Employee count: 201-500

Salary: 40k-60k USD

Canada only

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Wattpad's Trust & Safety Contractor is responsible for investigating reports of alleged copyright infringements, enforcing community guidelines, and working with the rest of the Trust & Safety and Community Support teams. The role involves conducting objective, fair, and thorough investigations, understanding and enforcing copyright law, and escalating reports to relevant teams. The contractor will also contribute to the zeroing of daily Zendesk buckets and handling staff escalations.

Requirements

  • Good understanding of copyright law (Canadian and US)
  • Experience answering user reports
  • Ability to be agile
  • Commitment to give and receive feedback with empathy and in a timely manner
  • Comfortable doing monotonous work daily

Benefits

  • Career development
  • Top industry health benefits
  • Your own health/wellness account
  • RRSP Contributions (Canada)
  • 401K Contributions (USA)
  • Generous vacation and Maternity/Parental leave top-up program
  • Corporate discount for gym memberships

About the job

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Posted on

Job type

Full Time

Experience level

Salary

Salary: 40k-60k USD

Location requirements

Hiring timezones

Canada +/- 0 hours

About Wattpad

Learn more about Wattpad and their company culture.

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Wattpad is a global social storytelling platform that connects millions of readers and writers worldwide. Founded in 2006 by Allen Lau and Ivan Yuen, the company originated from Lau's vision to make reading accessible on mobile devices. What began as a platform featuring public-domain books quickly evolved into a vibrant community where users can discover, read, and write original stories across a multitude of genres. The platform's core mission is to democratize storytelling, providing a space for new and diverse voices to share their narratives and connect with a global audience.

Over the years, Wattpad has experienced significant growth, attracting a large user base, predominantly composed of Gen Z and millennials, who collectively spend billions of minutes on the platform each month. The company's innovative approach combines art and science, utilizing technology and data insights to unearth popular stories and identify emerging trends. This has led to the creation of Wattpad WEBTOON Studios, an arm that co-produces Wattpad stories for various entertainment formats, including print, film, television, and digital platforms. Many stories that originated on Wattpad have achieved mainstream success, being adapted into popular books, TV series, and movies, such as the 'After' series and 'The Kissing Booth'. In 2021, Wattpad was acquired by Naver Corporation, a South Korean internet conglomerate, further expanding its reach and resources. Despite the acquisition, Wattpad continues to operate with its headquarters in Toronto, Canada, and has expanded its presence with offices globally, including a second headquarters in Halifax, Nova Scotia. The platform supports stories in over 50 languages, fostering a diverse and international community of creators and fans.

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Wattpad

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