United States onlyWe are seeking a Manager, Client Support RH to lead a team of Client Support Supervisors and Team Leads, delivering a premium service experience to internal and external clients. The ideal candidate has a strong people management acumen, commitment to service excellence, and continuous process improvement.
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- 5 years of management experience in a customer service–driven environment
- Understanding of high-end retail sales and luxury service standards
- Highly organized with the ability to multitask and adapt quickly to changing priorities
- Proven leadership skills to direct, motivate, and empower teams to achieve results
- Ability to foster a collaborative team environment that promotes high performance and goal attainment
- Demonstrated ability to build strong relationships with internal partners and external clients
- Strong problem-solving and solution-oriented mindset
- Proficiency with computer systems, including advanced Microsoft Excel skills (pivot tables, exports, and reporting); ERP systems
- Ability to travel up to 30% to showroom locations and/or the corporate office
Benefits
- Medical/dental/vision insurance
- 401k retirement savings plan
- Generous PTO program (vacation, personal and sick time)
- Summer half days
- Volunteer day
- 8 federal holidays and a floating holiday
