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WallboxWA

Technical Support L2 US

Wallbox is a global company founded in 2015 that designs, manufactures, and distributes smart electric vehicle charging and energy management solutions for residential, business, and public use. [2, 4, 6, 8, 9, 11, 12, 22, 25, 29, 42]

Wallbox

Employee count: 1001-5000

United States only

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We are seeking a proactive, hands-on Regional L2 Services Engineer US to be our key technical figure in the country. Your primary responsibilities focus on advanced resolution, field enablement, and operational improvement.

Requirements

  • Minimum 3-5 years in Technical Support (L2/L3), preferably within the EV Charging / e-Mobility industry.
  • Proficient in AC/DC power systems, electrical troubleshooting, and reading wiring diagrams.
  • Mandatory fluency in English (written and verbal).
  • Proven ability to perform Root Cause Analysis (RCA) and provide practical, hands-on solutions.
  • Nice to have experience utilizing Salesforce and ticketing systems for rigorous case documentation.

Benefits

  • Hybrid work
  • Pension plan
  • Office in WeWork coworking space
  • Car discounts & special advantages if you choose an EV

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Wallbox

Learn more about Wallbox and their company culture.

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Wallbox's journey began in 2015, born from a conversation at a wedding between Enric Asunción and Eduard Castañeda. [2, 19, 23] Identifying a gap in the European market for user-friendly electric vehicle (EV) charging solutions, they set out to create Wallbox with the ambitious goal of accelerating EV adoption and fostering a transition to more sustainable energy use. What started with a focus on residential charging quickly expanded, as Wallbox envisioned a broader role in energy management. Their initial product, often referred to as Wall Box Chargers, laid the foundation for a company that would soon be recognized for its innovation.

The company's early years were marked by significant achievements and growth. In 2017, Wallbox secured first place in the South Summit, a prominent European startup competition, signaling its potential. This was followed by a third-place finish at the Startup World Cup in May 2018. A pivotal moment came in October 2019 with the creation of Quasar, lauded as the world's first bidirectional charger for residential use, a product that went on to earn 'Best of Consumer Electronics Show' in January 2020. This spirit of innovation continued, and by 2021, Wallbox had sold over 100,000 units and was operating in 67 countries with nine offices across three continents. The company's growth trajectory was further amplified in June 2021 when Wallbox announced a merger with Kensington Capital Acquisition Corp. II, a special-purpose acquisition company (SPAC). This deal, valued at approximately $1.5 billion, facilitated Wallbox's transition to a publicly traded company on the New York Stock Exchange (NYSE) under the ticker WBX in October 2021. [2, 19] This strategic move provided substantial capital to fuel further expansion, including plans for a U.S. manufacturing facility in 2022. Today, Wallbox offers a comprehensive portfolio of EV charging and energy management solutions for residential, semi-public, and public use in over 117 countries, with more than 1 million chargers sold and 20 offices worldwide. [1, 39] They continue to push the boundaries of smart charging systems, integrating innovative technology with outstanding design to redefine the relationship between vehicles, the grid, buildings, and chargers. [9, 22]

Employee benefits

Learn about the employee benefits and perks provided at Wallbox.

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Training budget

Training budget

Team building activities

Team building activities

Flexible working hours

Flexible working hours & 5-hour Fridays

Free snacks

Free snacks 2x a week & free drinks every day

View Wallbox's employee benefits
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Wallbox

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