IT Operations & Digital Support Engineer

The Digital Support Engineer is responsible for delivering high-level technical support across the company’s digital ecosystem, ensuring the reliability, performance, and security of mobile applications, web platforms, and customer identity workflows.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• Minimum of 4+ years of experience in a technical support, digital operations, or system support engineering role.
• Strong proficiency in Linux operating systems, including process handling, file permissions, and environment variables.
• Ability to write and execute ad-hoc SQL queries for troubleshooting and data validation purposes.
• Hands-on experience with monitoring and observability tools, preferably Dynatrace.
• Experience using PuTTY, WinSCP, and Jira for system access, diagnostics, and incident tracking.
• Solid understanding of XML structures and API integrations.
• Experience supporting digital and mobile platforms in a production environment.
• Familiarity with automation tools such as Python, Power Automate, or Power BI is considered a plus.
• Knowledge of retail technologies and Point-of-Sale (POS) systems is a plus.
• Hands-on experience with SAP Customer Data Cloud (CIAM), including user schema and authentication flow management, is a strong advantage.
• Ability to work in a rotational schedule supporting a 16-hour daily digital coverage window, 7 days per week.
• Excellent English communication skills, both written and verbal, for documentation and incident management.