United States onlyJoin us on a rewarding journey at Vynca! Our clinical company uses in-person and virtual visits to care for individuals with serious illness and complex psychosocial needs. We work alongside primary care and specialty physicians to provide much-needed support for their patients. Our physician-led integrated care team includes providers, social workers, care managers, care coordinators, and chaplains. We use technology to help our team offer superior care experiences for our patients. At Vynca, our mission is to provide comprehensive care for more quality days at home.
We’re not just a team; we're a close-knit community. We are united in our dedication to caring for each other and those we serve. Together, we forge paths of success, guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity. Be a part of a transformative movement where you'll contribute to making a profound difference every day.
Position Summary
The Certified Medical Assistant (CMA) Lead works to ensure the highest quality virtual care experience for our patients and clinical team. CMAs are an important part of the patient care experience and essential to the healthcare team. From helping the medical provider prepare for the day’s visits to listening to and documenting patient’s concerns, Medical Assistants contribute to patient care and the overall clinic environment. CMAs hold various roles within the organization including both clinical and administrative duties. Attention to detail and organization is needed. The CMA Lead possesses excellent leadership and supervisory skills, mentorship abilities, interpersonal skills and the ability to exercise sound and responsible judgment. This individual works as part of the interdisciplinary team and is supported by a Clinical Manager or delegate. Excellent computer skills are needed. Completion of an accredited Medical Assistant training program is required.
Within the organization, there are several roles that a Medical Assistant may be assigned. These include Provider MA, IDT MA, Triage MA, and Enrollment Coordinator MA. While each of these positions has different responsibilities all MA’s will be required to be cross-trained on all roles to be able to assist and cover when needed.
Essential Job Duties/ Responsibilities
Remote palliative care duties performed through HIPAA-compliant hardware and software:
- This is a remote role with core hours of 8:30am- 5:00pm PST Monday- Friday
- Serves as a lead for other MAs, responsible for the evaluation and professional development of those assigned team members.
- Possess a comprehensive understanding and passion for Palliative Care services with a sincere interest in supporting patients with complex or life-limiting illnesses
- Interview patients to obtain full medical history including medications, collect vital signs, and record information in patients’ chart
- Chart patients’ chief complaint, required elements of patient intake, and other basic Medical Assistant charting duties.
- Perform chart scrubbing and updating of the Health Care Maintenance in EMR
- Collect and abstract patient records from outside of the Vynca organization
- Assess patients' video readiness prior to scheduled appointment time with the provider
- Support the improvement of and the ability to perform established workflows for Medical Assistant duties, including standard intake, telephone call coordination and documentation, prepping/routing orders, patient health surveys, and managing staff communications
- Complete after-visit summary and schedule appointments and follow-up visits as per clinic procedure
- Provides advocacy support on behalf of patients and families with clinical providers, billing and insurance companies, and other partners in the care team as needed
- Implement and ensure standardized processes are followed including operating procedures, quality assurance, and documentation, in order to create high levels of efficiency and effectiveness
- Provide new and existing Medical Assistants with training and mentorship
- Ensures Medical Assistant staffing coverage
- Maintain positive and effective working relationships within the multidisciplinary team, peers, and Leadership/Operational team, to ensure a streamlined and supportive experience for the patient
- Maintain a basic understanding of and adherence to HIPAA and state regulations on privacy and confidentiality
- Adhere to the basic MA Scope of Practice
Qualifications
- 18 months or more related experience and/or training in a medical setting (required)
- 1 year or more of insurance and billing experience (preferred)
- 1 year or more supervisory experience
Education, experience, and credentialing
- High school diploma or GED
- Completion of an accredited Medical Assistant training program with an active certification (required)
- Strong understanding of cultural competency with the target population
- Bilingual (English/Spanish) preferred
Essential Organizational duties:
- Works at all times within the policies and guidelines of the company
- Willingness to use video conferencing as frequently as appropriate
- Ensures effective use of resources
- Plays an active part in the development and maintenance of good relationships with all who have business with the Company
- Respects at all times the confidentiality of information covering patients, staff and volunteers and is HIPAA compliant
- Promotes the company’s philosophy of compassionate communication towards all patients, relatives, visitors and coworkers
Additional Information
- This job description is not designed to cover or contain all job duties required of the employee. There may be additional activities, duties and/or responsibilities that are required for this position that are not listed in this job description.
- In accordance with Vynca’s commitment to leadership and industry-leading care, we require that all employees be vaccinated against COVID-19 and influenza. Documented and supported requests for religious and medical accommodation may be considered but may not be approved in all circumstances.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
- Vynca Inc is an Equal Opportunity/Affirmative Action Employers. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
