Clinical Operations Specialist

Support doctor practices through efficient operations in the areas of exam management, EMR/appointment book operations, to include strategic priorities like telehealth implementation, equipment management, doctor training and development, IT strategy, and doctor-related marketing

Streamline and enhance the daily operations of practices by identifying areas for improvement and implementing efficient processes. Collaborate with practices to optimize workflow and maximize productivity

Manage processes and standard operating procedures to ensure doctor operational excellence and expense control

Initiate solutions to business opportunities that impact sales and patient service

Partner with support teams for reporting, training programs, company calendar, task force initiatives, OSHA-related topics, distribution of information, etc.

Develop SOPs and process documentation to aid in the implementation of best practices, behaviors, and operational initiatives within practices and central operations

Support doctor-related aspects of new relocation/remodel, practice projects, and the coordination of practice closings/moves

Support large-scale initiatives and rollouts, collaborating with practices and other business areas to guarantee success

Find creative strategies to drive KPIs that include thinking outside the box by leveraging contests, incentive programs, etc.

Participate in defining, planning, implementing, and optimizing central operational processes, systems, and procedures, working in collaboration with internal and external business partners to create the best practice operations in the industry

Identify operational challenges and address them proactively, seeking solutions to ensure smooth day-to-day operations. Collaborate with cross-functional teams to help support practice operations

Ensure effective communications are maintained within the unit and externally conducting and attending meetings as needed to share new information and changes

Work with various types of data to analyze business functions and combine such data to provide effective reporting for management, accounting, and practice locations

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in a related field or equivalent experience

4+ years of experience in business operations or healthcare management environment

Experience in the optometric industry with a strong understanding of optical office flow, optical software, OD equipment, and clinical SOPs

Experience implementing change processes that involve doctors in practices; skilled in examining and re-engineering operations and procedure

Strong business acumen including experience working with KPIs and other performance metrics

Experience working with external vendors and employees at multiple locations

Advanced knowledge of MS Excel, Word, and Outlook

Shows the ability to welcome change and lean towards ambiguity

Demonstrated ability to analyze and improve work processes and to develop plans, SOPs, and process documents to accommodate growth

Highly organized, self-motivated, and driven with the ability to adapt quickly to changing priorities; able to work against and meet tight and aggressive goals and deadlines

This position will require approximately 20% travel

Compensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.