United States onlyWho We Are:
Vori Health is an award-winning, nationwide, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. Using a unique care model to help patients find the best path forward, Vori Health connects patients to a trained care team that includes a nonoperative physical medicine physician, a health coach navigator, and a physical therapist who manage the initial patient assessment and then work to coordinate all aspects of care. We are on a mission to empower humanity to lead a healthier life.
Reporting to the Chief Medical Officer, the Virtual Clinical Practice Coordinator is responsible for supporting our patients and clinical care team as we navigate their MSK care. As a critical role in enhancing patient care, the Virtual Clinical Practice Coordinator will be responsible for administrative tasks, patient coordination, and assisting patients with virtual consultations. This position requires strong understanding of excel documents, excellent communication skills, broad understanding of medical procedures, and the ability to manage tasks efficiently in a remote environment.
What You’ll Do:
Essential Functions:
Communicate with clinicians, patients, partners and insurance companies via phone call, email, and chat to complete administrative and clinical responsibilities.
Support creation of the scheduling template
Schedule upcoming appointments as directed
Participate in patient video visits if so directed by clinical leadership
Provide support to the Clinical team, including physicians, nurse practitioners, physical therapists, physical therapy assistants, health coaches, and registered dietitians
Coordinate with other healthcare team members to ensure continuity of care and smooth patient flow.
Gather visit notes and fax to patients and/or external providers
Obtain outside medical records
Scan outside records and materials into patient charts
Conduct checks of chat messages as directed
Conduct daily checks to ensure clinical notes are transmitted to intended recipients
Provide assistance with coordinating referrals
Coordinate with external partners, providers and facilities to ensure patient needs are met
Participate in quality assurance meetings and projects as directed by clinical leadership
Collaborate in policy and procedure development and training
Enter data to Vori’s EHR
Be an active participant with camera on during team huddles, meetings and rounds.
Facilitate changes to clinician calendars as directed by clinical leadership
Ensure adherence to HIPAA regulations and confidentiality guidelines in all patient interactions.
Support the team in maintaining compliance with healthcare standards and regulations.
Other duties as assigned
Who You Are:
Required:
High school diploma or equivalent required.
Strong knowledge of medical terminology, office procedures, and patient care practices.
Proficient with Microsoft Suite software such as Outlook, Work, Excel, and OneDrive.
- Strong experience with excel and analytics
- 2+ years of experience working as a Medical Assistant, (Orthopaedic experience is a plus)
Telehealth experience
Nice to have (or Skills and Background):
- Medical Assistant Certification vs Clinical Assistant/ Clinical Administrator or Certification as a Medical Assistant (CMA, RMA, or equivalent)
- Organized: You're skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
Effective listener and communicator: You always start with listening, and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues. Highly collaborative, with excellent communication skills (verbal & written).
Strong attention to detail and commitment to providing high-quality care.
Ability to work independently, manage time effectively, and prioritize tasks in a remote work environment.
Growth mindset; you are flexible and ready to roll with the changes.
Comfort with ambiguity: Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course. You are adaptable and ready to stretch your comfort zone.
A desire to navigate new technologies: We are a tech-enabled healthcare company focused on helping patients with expert and convenient medical care.
Experience with video chatting.
Office Suite, Slack, electronic health records or comfortable learning new technology.
Identify priorities and take action: You know how to identify and prioritize a member's needs and do what it takes to ensure that urgent and important needs are addressed immediately. Demonstrate entrepreneurial spirit, identifying and collaborating to solve complex problems, and drive continuous improvement efforts.
Bilingual (written and spoken) in Spanish is a plus
Physical Requirements/Work Environment:
Remote work environment -- private (visual and auditory) office space for video interactions with patients
High speed internet (Vori provides you a laptop but you need to provide high speed internet access)
While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
Specific vision abilities required by this job include close vision requirements due to computer work.
Work authorization/security clearance requirements:
Authorized or able to provide required documents to work in United States
Company Benefits
At Vori Health, we believe in fostering a supportive and rewarding work environment for our team members. We offer a comprehensive benefits package designed to support your overall well-being, growth, and work-life balance:
- Competitive Salary: We offer competitive pay based on experience, skillset and the value you bring to the team.
- Equity Options: As part of our commitment to long-term success, we offer equity options, giving you the opportunity to share in the growth of the company.
- Health & Wellness: Our health benefits include medical, dental, and vision coverage to keep you and your family healthy. We also offer wellness programs and mental health resources to help you thrive both personally and professionally.
- Retirement Plans: We provide a 401(k) plan and Roth options to help you plan for the future and enjoy peace of mind.
- Paid Time Off (PTO): Enjoy generous paid time off, including vacation days, holidays, and sick leave, to recharge and maintain a healthy work-life balance.
- Fully Remote Work: Work from your home or private office location! We offer a flexible, fully remote work environment that allows you to manage your workspace in a way that best suits your lifestyle.
- Professional Development: We encourage continuous learning and growth with access to training resources and Professional Development stipend for further education.
- Parental Leave: We offer paid parental leave to support team members through important life moments, whether you're welcoming a child or expanding your family.
- Employee Assistance Program (EAP): Access confidential counseling and support for personal or work-related challenges to maintain your well-being along with additional employee assistance programs.
We’re committed to creating a workplace where you can grow, succeed, and achieve your best. Come join our team and enjoy the benefits of a company that values its team members we call Vorriors!
EEO Statement:
Vori Health is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics.
