Part-Time, Remote (Contractor) Ops Manager

Viva Benefits Part-Time, Remote (Contractor) Ops Manager Remote · ContractorApply for Part-Time, Remote (Contractor) Ops ManagerViva is seeking a remote-based, experienced and passionate Operations (Ops) Manager to join the team! This is a unique opportunity to work closely with the CEO and Viva's Leadership Team while leading cross-functional projects at the company.About Viva BenefitsViva is a network of affordable housing that offers families a set of benefits, including access to health, education, and financial resources. As one example, Viva offers families access to FREE cash - worth more than $5,000 - to help accelerate the transition to homeownership. We are creating equity for all through housing.DescriptionTo apply, please complete this application.Operations ManagerReporting To : CEOLocation : RemoteTime Commitment:2-week paid sprint (10 - 20 hours per week)Full Contract: Dedicate between 20 - 30 hours per weekOpportunity for advancement to full-time within 6 monthsCompensation$20 - $45/hr, commensurate with experience.Role OverviewWe are seeking an exceptionally well-organized Operations Manager with a compulsive bias toward action.This is someone who:Wakes up motivated every morning to identify and advance the Top 8 most crucial tasks that move an organization forward.Moves complex work forward independentlyCommunicates clearly and proactivelySeeks support after 30 minutes if truly blockedGains satisfaction from closing loops and building systemsValues measurable outcomes over activityThis role is operationally critical. You will directly reduce friction across finance, payroll, investor relations, and company execution.Engagement StructureWe use a structured entry model to ensure mutual value creation.Phase 1: 2-Week Paid Sprint10–20 hours per weekClear daily and weekly deliverablesDemonstration of measurable value after each hour and dayTransparent communication cadenceAt the end of the 2-week sprint, you will deliver a 30/60/90 Day Plan outlining:Operational prioritiesSystems improvementsEfficiency gainsAreas of riskClear milestones and accountability structureThis ensures we move into a longer-term engagement with clarity and momentum.Phase 2: Ongoing EngagementMinimum: 20 hours per weekHigh ceiling: 30+ hours per week as workload expandsScope grows based on ownership and demonstrated valueMandatory Areas of Responsibility1. Accounts Receivable (High Priority)We are growing quickly and working with 20+ housing partners with different billing systems and repayment structures.Responsibilities:Ensure 100% invoice accuracy and timelinessTrack payment terms across partnersProactively follow up on outstanding balancesCreate/inherit simple AR dashboards for leadershipIdentify system improvementsSuccess looks like: No ambiguity. No missed invoices. Money in the bank in a timely fashion (no matter what it takes). Clean reporting.2. HR / Hiring Support (High Priority)We are growing quickly and hiring multiple positions across the country.Responsibilities:Ensure 100% of job postings are syndicated across job boards.Ensure 100% of applicants are reviewed (with comments).Work closely with hiring managers on each role.Support formal onboarding process.Familiarity with management of Gusto, Google Admin (GSuite), Slack, Bitwarden (or other SSO), DropboxSign (or other eSign platform) ideal.Update employee/contractor handbook.3. Payroll SupportSupport bi-weekly payroll for W-2 and contractors (w/ CEO)Ensure compliance documentation is currentConfirm time tracking where applicableImprove payroll process claritySuccess looks like: Payroll runs cleanly and predictably.4. Team Recognition SystemsEnsure 100% of team members are recognized:On their birth monthOn their Viva-versary (work anniversary)Based on individual recognition preferencesSuccess looks like: No one is forgotten.5. Support Dynamic Company Areas of Responsibility (AORs)Provide structured support across operational gaps including:Cross-functional task trackingExecutive follow-upsDocumentationInternal coordinationSuccess looks like: Leadership focuses on strategy, not loose ends.Strong Preferences (Not Mandatory)No one is expected to have all of these. However, they are ordered based on priority for the company. Please be honest about real strengths vs. hunger for areas of growth.A. HubSpot CRM FluencyWe use HubSpot across:Partnerships / SalesFundraisingCase ManagementPreferred:Willingness to use AI + documentation to improve skills quickly (as needed)Honesty about skill levelB. Contract Framework FamiliarityHelpful experience includes:Working between a partnerships/sales team and a legal team to efficiently advance contractsReviewing and comparing redlinesUnderstanding negotiable vs non-negotiable termsSupporting contract workflow organizationReducing burden on CEO/leadershipLegal background welcome but not required.C. Investor Relations / Executive SupportTrack investor communicationsEnsure warm, prompt follow-upManage scheduling and CRM cleanlinessSupport document organizationSuccess looks like: Every investor feels seen and respected.D. Project / Product ManagementExperience with tools such as:Linear (most relevant)Other project / product management ticketing systemsE. Graphic DesignExperience with tools such as:Canva (most relevant)FigmaSendGridMailChimpAbility to:Create clean internal and external-facing visualsSupport decks and one-pagersFormat PDFs and case studiesImprove visual clarity across materialsF. Digital Marketing SupportExperience with:Writing and formatting blog postsScheduling and posting on:LinkedInInstagramX (Twitter)FacebookOptional: TikTokBasic analytics trackingMaintaining consistent brand voiceSuccess looks like: Regular cadence of thoughtful content without CEO bottleneck.G. Multilingual AbilitySpanish strongly preferredOther languages welcomeIdeal Candidate TraitsHigh agencyStructured thinkerCalm under pressureDirect communicatorObsessed with follow-throughComfortable supporting a fast-moving CEO. leadership teamEnergized by building systems that scaleExperience with fast-growth venture-backed startupsFormer educators welcomePeople with public health or social work experience welcomeVeterans and former law enforcement welcomeAdditional Compensation Notes2-week sprint is paid at same level as ongoing roleHourly rate competitive and commensurate with experienceHours scale based on performance and opportunitySalary$20 - $45 per hour#J-18808-Ljbffr