Philippines onlyJoin a High-Performance Culture That Drives Innovation and Excellence at Vertiv. As a Supervisor of Service Technical Support, you will oversee technical assistance, troubleshooting, and support for monitoring solutions, leading customer meetings, and driving root cause investigations. You will contribute to documentation, process improvement, and training development while ensuring compliance with safety and security protocols.
Requirements
- Polytechnic, Computer Science, Telecommunications, or relevant field preferred
- Excellent English (written and spoken), strong verbal and written communication skills
- Experience working with interdepartmental teams to resolve end-user problems
- Minimum 2 years in one or more of the following: BAS/BMS systems, Electronic Monitoring systems, Protocols and integration, Computer-based networks, Basic Database Knowledge, Basic AI/LLM, Analytics and BI Tools, Technical support
- Strong troubleshooting and documentation skills
- Knowledge of Operating Systems, Software Architecture, Software dependencies, APIs
- Proficiency in Office 365
- Understanding of Data Communications (network devices, LANs, WANs, VPNs, RDP)
- Familiarity with protocols: Modbus, RS232, RS422, RS485, ARC net, BACnet, SNMP
- Basic understanding of SQL languages and browser troubleshooting tools
- Strong organizational and time management skills
- Analytical and problem-solving abilities
- Positive attitude and flexibility in a fast-changing environment
- Ability to manage multiple tasks/projects simultaneously
- Professional interaction at all organizational levels
- Detail-oriented, conscientious, and self-motivated
- Ability to work independently without direct supervision
Benefits
- High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact.
- Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership.
- Limitless Growth & Learning: We believe in continuous development.
- A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued.
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