Technical Customer Program Manager

This is your opportunity to join the Vecima team – broadband pioneers in Distributed Access Architecture (DAA), DOCSIS® technology leaders, and global market share leader in Remote MACPHY and Remote Optical Line Terminals.

Vecima has launched a highly differentiated, fully interoperable virtualized Cable Modem Termination System (vCMTS), the engine of broadband access networks today and for the future. Featuring an open, cloud-native design, the Entra® vCMTS is fully containerized and dynamically scalable for operators of every size at market-leading densities. It represents Vecima’s legacy of innovation and our commitment to providing open, flexible, and interoperable solutions that address the evolving and pressing needs in the market.

Recently selected by Cox Communications to power its next-generation broadband network, the Entra vCMTS is positioned for growth. We need a talented, committed Technical Customer Program Manager to work alongside Vecima and Cox Teams on-site at Cox Communications’ Atlanta facility to help us deliver and support this innovative platform.

Position Summary:

Vecima is seeking a highly organized, technically proficient Technical Customer Program Manager (CPM) to lead the end-to-end management of strategic vCMTS customer programs. This role spans the full project lifecycle—including customer engineering validation, deployment, upgrades, and lifecycle management—while ensuring alignment with customer needs and Vecima’s business objectives.

As a key customer advocate and primary service interface, the CPM will not only manage program execution but also effectively communicate technical concepts, interpret customer requirements, and deliver program-level reporting. Success in this role requires strong cross-functional collaboration, technical acumen, and the ability to influence outcomes across internal teams and executive customer stakeholders.

Duties include (but are not limited to):

• Serve as the primary point of contact for executive-level internal and customer stakeholders, providing clear, regular updates on project status, challenges, and key achievements.
• Lead cross-functional collaboration across engineering, operations, product management, support, and vendor teams to drive program milestones, ensure deliverables meet committed scope and timelines, and resolve technical challenges.
• Maintain regular and proactive customer engagement, ensuring satisfaction with technical support, professional services, system commissioning, training, and lifecycle management.
• Manage all phases of service and project delivery from initiation through closure, including development and communication of detailed project/program plans, status reporting, and post-project transitions.
• Create and deliver executive-level reporting and program metrics (KPIs) for both internal and customer audiences, ensuring clarity, accuracy, and actionable insight.
• Act as the customer escalation point for service or field issues, leading cross-functional resolution efforts and restoring system integrity and customer confidence.
• Continuously identify and drive operational improvements across service delivery processes to enhance efficiency, quality, and customer experience.
• Serve as the voice of the customer within Vecima, championing their needs while ensuring alignment with Vecima’s strategic and financial objectives.
• Engage effectively in complex technical discussions, demonstrating an understanding of network architectures, product integration, and customer environments.

Position requirements:

• This position requires you to be located in Atlanta, GA and be on site at the Cox Communication facility a minimum of three (3) days per week.
• Bachelor’s degree in Business Administration, Computer Science, Computer Engineering, or related technical field (or equivalent work experience)
• Advanced degrees and additional technical training are highly desirable
• PMP (Project Management Professional) or CSM (Certified ScrumMaster) certification required
• Minimum 3+ years of program management experience in a technical or engineering field.
• 5+ years leading technical projects, interfacing directly with executive stakeholders, engineers, and technical field resources preferred.
• Strong self-motivation with the ability to manage competing priorities in a fast-paced, dynamic environment.
• Demonstrated success in building and maintaining trusted relationships with key customer stakeholders across multiple levels.
• Excellent interpersonal, verbal, and written communication skills.
• Proven experience managing large-scale, complex technical solution deployments.
• Ability to translate technical details into business context for diverse audiences.
• Familiarity with MSO operations, CMTS platforms, vCMTS technology, and associated back-office systems preferred.
• Proficient in Microsoft Project and Microsoft Excel for planning and tracking program milestones and deliverables.
• Demonstrated ability to develop and maintain detailed Work Breakdown Structures (WBS) to support project planning, execution, and reporting.
• Working knowledge of Salesforce, Confluence, and JIRA applications for customer engagement, documentation, and issue tracking.

At Vecima, everyone contributes and makes an impact. We foster an open, caring, and innovative work environment where creativity and communication thrive. We always strive to be our best and recognize achievements and wins that fuel individual and company growth. Together, we create the breakthroughs that lead the industry forward.

Vecima offers a competitive compensation and benefits package and strives to provide a challenging work environment that can foster skill development and personal career growth for all employees.

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.

We are fueled by the innovation, leadership, and passion of today’s top talent. If you are looking for a challenging and rewarding career, we want to hear from you!

Apply now!