Agent Strategist - NYC

Vapi is the developer platform for building voice AI agents that can make and receive phone calls, handling complex infrastructure so developers can focus on creating great voice experiences.

Vapi

United States only

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We're hiring an Agent Strategist to drive retention, expansion, and long-term customer value for Vapi's enterprise clients. As a single-threaded leader, you'll own a portfolio of accounts and build trusted relationships with key stakeholders to define and scale our post-sales engagement model.

Requirements

5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company
Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations
Strong stakeholder management skills with the ability to engage VP and C-level executives
Technically fluent enough to discuss APIs, integrations, deployment workflows, and architecture without needing to write code
Experienced in renewal and expansion motions and comfortable building commercial narratives
Highly organized with strong CRM hygiene, documentation habits, and follow-through
Comfortable operating in ambiguity and helping build process in a high-growth environment
Bonus: Experience in voice, conversational AI, telephony, contact center technology, or AI/ML products

Benefits

Real stake: competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget

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About the job

Apply before

Jun 24, 2026

Posted on

Apr 25, 2026

Hiring timezones

United States +/- 0 hours

Job categories

Strategist Sales Strategist

Skills

& Customer Success Technical Account Management Solutions Consulting APIs API Integration Deployment Architecture CRM Stakeholder Management Renewal Expansion Telephony Conversational AI Contact Center Technology VAPI

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About Vapi

Learn more about Vapi and their company culture.

View company profile

Vapi is the developer platform for building voice AI agents. Teams from trail-blazing startups to Fortune 500 companies deploy voice agents on Vapi - the most configurable API for building leading voice AI products and scaling phone operations. The platform has grown to over 600,000 developers, adding 2,000+ every day, and powers hundreds of thousands of daily calls.

Vapi handles the complex infrastructure so developers can focus on creating great voice experiences. The platform combines speech-to-text, large language models, and text-to-speech into a unified system with sub-600ms response times. Vapi raised $20M in Series A funding led by Bessemer Venture Partners and is backed by Y Combinator, enabling enterprises to deploy human-level voice experiences in minutes rather than months.