Customer Service Representative - Banking - Fully remote

Locations: Remote after initial in-site training (Knutsford).

Overview

As a Customer Service Representative, you will be the first point of contact for clients, delivering exceptional service across multiple channels (phone, email, chat). You will handle standard and moderately complex inquiries, ensuring timely resolution and compliance with banking regulations. This role supports Automation and Digitisation initiatives and requires strong communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries regarding accounts, transactions, and payments.
• Provide accurate and timely resolutions for standard and moderately complex cases.
• Deliver personalised service while adhering to compliance and operational standards.
• Collaborate with internal teams to ensure smooth customer care processes.
• Identify and escalate issues or risks promptly.
• Maintain accurate records of customer interactions and resolutions.

What we look for

• Customer-focused with excellent communication skills.
• Ability to work under pressure and manage multiple tasks.
• Strong attention to detail and organisational skills.
• Positive attitude and willingness to learn.

Qualifications and experience

• Essential: Previous experience in customer service or similar role.
• Essential: Proficiency in MS Office tools.

·Desirable: Contact center experience.

• Desirable: Knowledge of banking products and FCA regulations.

Vantage Point Global is a fully committed Equal Opportunities, inclusive employer. We are passionate about attracting diverse talent, and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.

Things you need to know:

• To apply, you’ll need to provide us with a CV and answer a few questions.
• We’d like to make you aware that if you have not heard back from us within three weeks of the date of application, we will not be progressing your application.