United States onlyAs a Customer Success Manager at Vantaca, you will ensure that our customers achieve maximum value from our AI-native community management performance platform. You will be responsible for managing customer relationships, driving customer success outcomes, and collaborating with cross-functional teams to deliver exceptional customer experiences.
Requirements
- Bachelor's degree or equivalent experience in business administration, communication, project management, information systems, operations management, supply chain management, or other related field
- At least 2+ years experience in a Customer Success, Account Management, or customer-facing role at a B2B SaaS company with a track record of driving adoption and customer outcomes
- Phenomenal communication skills and are an innovative problem-solver
- Highly organized and really good at prioritizing your workload
- Great at interacting with people - customers, clients and coworkers
- Ability to handle and resolve conflict by seeking a common ground amongst all involved parties
- Ability to drive (internal and external) resources to the timely and accurate achievement of goals despite existing barriers
- Ability to develop a prescription for the cause and is able to clearly articulate their assessment and recommendations to all stakeholders in a timely manner
- Up to 25% travel
Benefits
- Medical, Dental, and Vision kick in day one
- Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year)
- 401K with Company Match
- Remote Flexible - come to the office when needed
- Great parental leave benefits
