Program Manager, Digital Success

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

We’re looking for a Program Manager to join our GTM Program Management team, focused on Digital Success within the Customer Success (CS) organization. You’ll be responsible for driving scaled engagement programs, enabling internal teams through improved workflows and tooling, and helping us build a more proactive and data-informed CS organization.

This role is ideal for someone who enjoys solving operational challenges, working cross-functionally, and enabling others through systems, documentation, and automation. It’s a great opportunity to shape how we engage our customer base and scale our internal processes in Post-Sales as Vanta continues to grow.

What you’ll do as a Program Manager, Digital Success at Vanta:

• Own the day-to-day operations of Catalyst, our Customer Success Platform (CSP), to ensure strong adoption and usage across the CS team

• Develop and maintain 1-to-many enablement assets like Loom videos, 1-pagers, and Guru cards to help CSMs better support their books of business

• Identify opportunities to streamline workflows through templates, automation, and better tooling

• Partner with CS teams across segments to scope operational or enablement asks, create tailored content, and measure adoption and impact by segment

• Review and iterate on customer engagement strategies, including CTA design and automated email content driven by product milestones and customer behavior

• Partner with RevOps to enable new metrics, dashboards, and workflows that support CSM accountability and insights

• Pull and analyze key engagement and performance data to inform Digital Success team priorities and iterate on program direction

• Ensure customer signals are accurately mapped across our CS tooling (e.g., SFDC, Catalyst, HubSpot)

• Conduct QA for new features, dashboards, or internal workflows prior to launch

• Create and deliver enablement for new internal launches - including Loom walkthroughs, decks, and live training—to ensure alignment across global CS teams

• Surface key changes that impact Post-Sales teams, including updates to workflows, systems, and customer-facing materials

How to be successful in this role:

• You have 2–4 years of experience in Program Management, Customer Success Operations, or Enablement - ideally in a fast-paced SaaS or startup environment

• You’re comfortable managing systems like Salesforce, HubSpot, or Catalyst, and you enjoy iterating on process and tooling

• You’re an excellent communicator who can work cross-functionally and translate complexity into clarity

• You approach problems with an ownership mindset - proactively identifying gaps, driving solutions, and seeing initiatives through from idea to execution

• You have a strong sense of ownership and a bias toward action and iteration

• You’re excited by the idea of building systems that enable scale - from documentation to automation to training

• Bonus: You’ve worked on digital success or scaled engagement programs and understand the levers that drive impact at scale

What you can expect as a Vantan:

• Industry-competitive compensation

• 100% covered medical, dental, and vision benefits with dependents coverage

• 16 weeks fully-paid parental Leave for all new parents

• Health & wellness and remote workplace stipends

• Family planning benefits through Carrot Fertility

• 401(k) matching

• Flexible work hours and location

• Open PTO policy

• 11 paid holidays in the US

• Offices in SF, NYC, London, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.