Account Manager

Account Manager – InnQuest (RoomMaster) Software – Remote – Canada

We are hiring at InnQuest Software, a global leader in hospitality property management solutions, for a highly driven and organized Account Manager to join our growing team in North American!

InnQuest (RoomMaster) Software provides innovative, all-in-one property management systems trusted by thousands of hotels and lodging operations worldwide. As part of our mission to increase Annual Recurring Revenue (ARR) and deepen customer engagement, we’re looking for a motivated Account Manager focused on strengthening client relationships, delivering exceptional service, and identifying strategic growth opportunities across our product suite.

In this role, you will be the primary liaison for a defined portfolio of hotel and lodging clients, ensuring their ongoing satisfaction while accelerating product adoption and account expansion. You’ll collaborate closely with cross-functional teams – Sales, Marketing, Product, Finance, and Customer Experience – to help clients maximize the value of their RoomMaster platform while meeting our internal growth targets.

Here is a little window into our company: InnQuest Software, is dedicated to delivering world-class software solutions to the hospitality industry. With over 5,500 properties served globally and more than 20 years of expertise, our RoomMaster platform powers properties of all sizes with dependable, efficient, and intuitive hotel technology. InnQuest Software part of the Aspire Software portfolio, the operational arm of Valsoft Corp, operates and manages Valsoft's global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Our motto is “Be Humble, Stay Hungry!

The successful candidate will be based anywhere in Canada working in a remote work model with an expectation to travel 10% of the time across North America!

What your day will look like:

• Serve as the primary point of contact for assigned hotel and lodging accounts, managing relationships with professionalism, urgency, and a focus on revenue impact
• Build long-term, trusted advisor relationships with hotel owners, general managers, and executive stakeholders to strengthen loyalty and maximize customer lifetime value
• Consistently meet or exceed account growth targets, renewal quotas, and ARR expansion goals by executing strategic account plans and performance-driven outreach
• Proactively conduct strategic account reviews to uncover upsell and cross-sell opportunities, drive product adoption, and reduce churn
• Promote adoption of additional InnQuest products and services – including AI voice agents, mobile guest solutions, and partner integrations – to expand footprint and accelerate ARR growth
• Act as the customer’s internal advocate, ensuring successful delivery and optimization of solutions in close coordination with Product, Implementation, and Support teams
• Clearly communicate client progress, expansion opportunities, risks, and retention indicators to stakeholders across Sales, Customer Success, and Executive Leadership
• Own forecasting, pipeline development, and account health monitoring through Salesforce and related tools, ensuring accuracy and visibility of performance metrics
• Track and report on key account-level KPIs tied to revenue growth, product usage, satisfaction, and expansion potential
• Oversee accurate billing and collaborate with the centralized accounting team to ensure timely renewals, upgrades, and collections
• Respond to client needs quickly and effectively, showing initiative and accountability in resolving complex issues and exceeding service expectations

About You:

• 3+ years of experience in account management, customer success, or sales – preferably in SaaS, hospitality tech, or hotel services
• Proven ability to manage a portfolio of accounts while growing usage and increasing product penetration
• Strong organizational skills and attention to detail – you manage follow-ups, deadlines, and CRM hygiene with discipline
• A fast and effective communicator who can engage hotel professionals at all levels, including owner-operators and executives
• Comfortable navigating complex client environments and bringing structure to ambiguity
• Skilled in Salesforce, Excel, PowerPoint, and Word; able to turn data into insights and insights into action
• A collaborative, positive teammate with a solutions-first mindset and a genuine interest in hospitality
• Experience with hotel operations, PMS software, or the InnQuest (RoomMaster) platform is a significant plus
• Fluent in English both written and verbal is essential
• Must be legally authorized to work in Canada

For further information about InnQuest Software, you can visit our website at: www.innquest.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.