United States onlyOverview
UPSTACK is the leading full-service technology advisory firm, transforming how businesses design, source, implement, support, and optimize IT infrastructure. Clients benefit from decades of expertise, enhanced support, and UPSTACK’s proprietary technology—delivering faster deployments, cost savings, and streamlined access to critical solutions.
Our expertise includes: data center colocation, network connectivity, SD-WAN, unified communications, cloud contact center, CX-AI, private/public cloud, security, mobility, business continuity, and IoT.
Under the leadership of Founder and CEO Christopher Trapp, UPSTACK is committed to exceptional customer experiences, serving 6,500+ clients—from SMBs to enterprises—and managing over $550M in annual technology spend across industries.
About the Role
As an Account Director, you will leverage your strategic selling and relationship-building skills to educate prospective customers on the value of UPSTACK while driving revenue growth. You’ll be responsible for expanding market share within existing accounts through upsell and cross-sell opportunities, as well as winning new logos to grow our overall customer base. Acting as a trusted advisor, you will deliver insights, uncover opportunities, and solve business challenges for your customers. You’ll also gain cross-functional exposure by partnering with teams across customer success, marketing, product, sales enablement, solution engineering, and sales development.
The ideal candidate is adaptable, strategic, customer-focused, and an effective communicator who can build rapport quickly. You should be detail-oriented, highly organized, and capable of thriving in a fast-paced environment. Strong analytical thinking, tactical execution, and the ability to embrace change and rapid growth are essential for success in this role.
Key Responsibilities
- Plans, builds, and maintains relationships with key stakeholders in key accounts
- Facilitates customer relationships to ensure timely resolution of issues
- Leads and drives coordinated sales approach with the extended sales team and external partners
- Understands business drivers of accounts and leverages strategic alliances and reseller partners to penetrate accounts
- Research and document a detailed understanding of the customer business and organizational landscape
- Develops strategic, global account plans focused on maintaining/growing accounts
- Actively monitors and maintains the status of opportunities in SFDC with effective forecasting outcomes
- Conducts quarterly business reviews with customers to identify and develop new selling opportunities
Education
- Bachelor's degree encouraged, but not required
Required Qualifications
- At least 7 years of proven full-cycle sales experience in the Technology and Telecommunications Industry
- Strong business development skills with experience prospecting and bringing in new business
- Experience selling to the C-Suite
- Ability to build and deliver presentations to direct customers
- Ability to orchestrate multiple internal resources and extended team members including solutions engineers, customer success, and product-specific specialists
- Ideally comes with a book of business
Additional Requirements
- Technology Savvy: Familiarity with CRM software and digital sales tools
Salary Range
Employees new to UPSTACK typically come in at the start of the pay range. UPSTACK focuses on providing a simple and transparent pay structure, which is based on a variety of factors, including location, experience, and job-related skills.
The salary for this role is fixed at $90,000 to $100,000 annually, with no room for negotiation. Please apply with this understanding. The role also includes participation in an uncapped commission and residual structure, with top performers earning an average OTE of $150,000+ in their first year and unlimited earning potential beyond that.
Closing
UPSTACK is an Equal Opportunity Employer and does not discriminate based on race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, UPSTACK will consider employment for all qualified applicants.
UPSTACK is committed to providing reasonable accommodations to individuals with disabilities as required by applicable law. Accommodations may include adjustments to the application, interview, or assessment process, as well as modifications to the work environment or job duties to enable individuals to perform the essential functions of the role. Requests for accommodations will be evaluated on a case-by-case basis and provided unless they impose an undue hardship on the organization.
At this time, UPSTACK will not sponsor a new applicant for employment authorization for this position.
We endeavor to make the application process accessible to all applicants. If you would like to contact us regarding accessibility and/or need assistance completing the application process, please contact us at recruiting@upstack.com.
