United States onlyWe're hiring a Technical Program Manager to own the end-to-end delivery of complex, multi-month integration projects where enterprise customers embed Unstructured's technology into their own systems.
Requirements
- Own Integration Program Delivery
- Lead complex, multi-month customer integration projects from kickoff through go-live.
- Build and maintain detailed program plans with milestones, dependencies, owners, and risk registers.
- Run regular cadences (standups, steering committees, status reviews) with both internal teams and customer stakeholders.
- Drive accountability across engineering, field, product, and customer teams to keep projects on track
- Coordinate Cross-Functionally
- Work closely with Field Engineering and Solutions Architects to scope integration requirements and technical work-streams.
- Partner with Core Engineering to align on API readiness, feature dependencies, and release timelines.
- Collaborate with Sales and Customer Success on customer expectations, escalations, and go-live readiness
- Surface recurring blockers and integration patterns to Product to inform the roadmap.
- Build Repeatable Frameworks
- Design and refine the integration delivery playbook—templates, checklists, milestone definitions, and communication plans.
- Define and track program metrics (e.g., time-to-value, milestone adherence, blocker resolution time).
- Create post-deployment retrospectives and feed learnings back into process improvements.
- Build internal and customer-facing documentation to scale delivery efficiency.
- Manage Risk and Escalations
- Identify risks early and drive mitigation plans proactively.
- Act as the escalation point for timeline, scope, or resource conflicts during integration projects.
- Lead executive-level status communications when projects require senior attention on either side.
Benefits
- Comprehensive benefits package
- Paid time off
- 401k matching
- Tuition reimbursement
- Relocation assistance
