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CORE JOB SUMMARY
The University of Miami's Online Learning Division is transforming the way students engage with higher education. We are not just putting courses online; we are building a vibrant and supportive community of online learners who are driven to achieve their academic and professional goals. We are seeking a passionate and dedicated Online Enrollment Advisor to join our team and play a crucial role in guiding prospective students on their journey to becoming part of the UM online learning community.
As an Online Enrollment Advisor, you will be a key point of contact for prospective students exploring our diverse portfolio of online programs. You will provide personalized guidance, answer questions, and support students throughout the enrollment process. This is an exciting opportunity to make a real difference in the lives of individuals who are seeking to advance their education and careers through online learning.
CORE JOB FUNCTIONS
- Student-Centered Guidance:
- Respond to inquiries from prospective students via phone, email, and virtual meetings, providing timely and accurate information about our online programs.
- Guide prospective students through the enrollment process, from initial inquiry to application submission and acceptance.
- Develop a strong understanding of the online programs within your portfolio, including curriculum, faculty, admissions requirements, and career outcomes.
- Effectively communicate the value proposition of online learning at the University of Miami, highlighting the benefits of our programs and the support services available to students.
- Application Support & Processing:
- Assist prospective students with completing online applications, ensuring that all required documents are submitted and deadlines are met.
- Review applications for completeness and accuracy, following up with applicants as needed to request missing information or clarify discrepancies.
- Collaborate with the admissions team to facilitate the timely processing of applications and communicate admissions decisions to applicants.
- Relationship Building & Communication:
- Build rapport with prospective students, creating a welcoming and supportive environment that encourages them to pursue their educational goals.
- Maintain regular communication with prospective students throughout the enrollment process, providing updates, answering questions, and addressing concerns.
- Utilize Salesforce and Slate CRM systems to track interactions with prospective students, manage your pipeline, and monitor progress towards enrollment goals.
- Collaboration & Teamwork:
- Collaborate effectively with colleagues within the enrollment team and across the Online Learning Division.
- Share best practices, contribute to team meetings, and participate in professional development activities.
- Support the Director of Enrollment Management in achieving team goals and fostering a positive and collaborative work environment.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
Bachelor's degree required.
Certification and Licensing:
Experience:
1-3 years of experience in admissions, enrollment advising, or a related field, preferably in a higher education setting.
Experience working with adult learners and non-traditional students preferred.
Knowledge, Skills and Attitudes:
- Communication & Interpersonal Skills: Excellent verbal and written communication skills. Strong interpersonal skills and the ability to build rapport with prospective students from diverse backgrounds.
- Technology & Data Entry: Proficiency in using technology for communication, data entry, and record keeping. Familiarity with CRM systems is a plus.
- Knowledge & Skills: Understanding of the enrollment management process. Interest in online learning and the unique needs of online learners.
- Knowledge of marketing and recruitment strategies for online programs.
- Familiarity with Salesforce and Slate CRM systems.
This is a fully-remote position, with quarterly trips to the University of Miami Coral Gables campus.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
Staff
