Client Technology Manager

Overview

Are you passionate about revolutionizing technical and healthcare education? Do you seek a vibrant, forward-thinking setting where your impact is valued? If so, we welcome YOU to join our team as the Technical Manager Client Technology! Make a difference in technical education and healthcare with us!

The TechnicalManager of Client Technology is a hands-on leadership role that blends deep technical expertise with people and project leadership. Approximately 70% of the role is dedicated to technical tasks—designing, developing, and supporting enterprise end-user technology solutions—while 30% is focused on team management, coaching, and strategic planning.

This role is instrumental in enhancing end-user experiences, improving operational efficiency, and aligning client technology initiatives with broader business goals. The manager provides technical direction, mentors team members, and partners with IT leadership to drive innovation and ensure seamless execution of strategies.

What We Offer:

• Salary: Competitive range of $105,000 - $115,000 per year. This range reflects the budgeted compensation for this role. The final offer will depend on experience, skills, and location.
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Responsibilities

Development and Support of End-User Computing Solutions

• Leadership: Oversee standards for device imaging, provisioning, configuration, and patch management. Lead development and support for enterprise-wide hardware, software, and security solutions. Drive encryption, antivirus, mobile device management, and compliance enforcement.
• Technical Expertise: Handle complex endpoint engineering issues and initiatives. Stay updated, evaluate relevance, and recommend improvements. Develop scripts and integrations to streamline processes. Implement solutions using tools like Microsoft Endpoint Manager, Intune, SCCM, JAMF, and VDI platforms.
• Solution Architecture: Architect and implement solutions using tools such as Microsoft Endpoint Manager, Intune, SCCM, JAMF, and VDI platforms. Incorporate cutting-edge solutions to foster innovation, enhance user experience, streamline operations, and improve organizational effectiveness

Stability, Performance, and Security

• Environment Management: Ensure a stable, reliable, and scalable global end-user computing environment. Maintain documentation, knowledge base content, and training materials. Regularly evaluate, refine, and document processes, policies, and procedures to align with best practices and evolving technologies.
• Security Initiatives: Drive endpoint security initiatives, including encryption, antivirus, mobile device management, and compliance enforcement. Maintain comprehensive documentation of incidents and problems, ensuring timely resolution in adherence to established Service Level Agreements (SLAs) and implementing preventative measures to avoid recurrence.
• Performance Improvement: Deliver measurable improvements in system performance and user satisfaction.

Continuous Improvement and Team Leadership

• Collaboration and Alignment: Collaborate with IT leadership and business stakeholders to align client technology initiatives with organizational priorities. Plan and prioritize project work, ensuring timely delivery and alignment with business needs.
• Team Development: Build and maintain a motivated, professional, and engaged team. Utilize effective training, performance management, and career development activities. Provide technical guidance, feedback, and career support to engineers and analysts. Acknowledge and reward employee contributions and achievements.
• Process Optimization: Regularly evaluate, refine, and document processes, policies, and procedures to maintain alignment with best practices, evolving technology landscapes, and organizational priorities. Drive a culture of continuous improvement, ensuring adaptability and scalability.

Qualifications

• High School Diploma/GED and a minimum of nine (9) years of experience in client technology or endpoint engineering roles - or - Bachelor’s degree in Computer Science, Information Technology, or related field and five (5) years of experience in client technology or endpoint engineering roles (required)
• Minimum of two (2) years in a technical leadership or managerial capacity (required)
• Experience with Agile or ITIL-based service management practices (preferred)

SKILLS

Technical Proficiency and Expertise

• Endpoint Management: Proficient in endpoint management platforms (e.g., Microsoft Intune, SCCM, JAMF) and device provisioning technologies.
• Operating Systems and Server Products: Strong knowledge of Active Directory, VDI solutions, MDM, Entra, Microsoft Server products, operating systems (Windows/macOS), and endpoint security tools.
• Scripting and Automation: Strong scripting and automation skills (PowerShell, Bash, Python) with experience in software deployment, patch management, and imaging.
• Networking: Solid understanding of networking technology and concepts.

Strategic Planning and Collaboration

• Project Planning: Skilled in project planning, prioritization, and cross-functional collaboration with IT, security, and business units.
• Strategic Thinking: Ability to evaluate emerging technologies and influence IT roadmaps.
• Communication: Excellent written and verbal communication skills, ability to provide technical consultations and presentations as needed.
• Leadership: Adaptable, empathetic leader with a customer-first mindset and a collaborative approach. Comfortable managing change, resolving conflict, and driving results in a dynamic environment.

Problem-Solving and Continuous Improvement

• Troubleshooting: Strong troubleshooting and root cause analysis capabilities across complex endpoint environments.
• Judgment and Decision-Making: Proven ability to use good judgment, problem-solving, and decision-making skills.
• Confidentiality and Discretion: Ability to maintain confidentiality and manage sensitive information with discretion.
• Continuous Improvement: Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously. Ability to gain, understand, and apply information and data as it relates to the essential functions of the position. Foster long-term relationships with stakeholders.

About us:

Join Our Legacy at Universal Technical Institute, Inc. (UTI)!

Founded in 1965, UTI is a leading workforce solutions provider dedicated to transforming lives through education. Our mission is to serve students, partners, and communities by offering top-notch education and support services for in-demand careers in transportation, skilled trades, and healthcare.

Why UTI?

• Two Dynamic Divisions: UTI and Concorde Career Colleges.
• UTI Division: 15 campuses across 9 states, featuring brands like UTI, MIAT College of Technology, Motorcycle Mechanics Institute, Marine Mechanics Institute, and NASCAR Technical Institute.
• Concorde Division: 17 campuses in 8 states and online, specializing in allied health, dental, nursing, patient care, and diagnostic fields.

Our Commitment: We are passionate about making a difference in the lives of our employees and students. Our mission is to expand our reach and increase our impact, one life at a time. And it all starts with you! Be a part of our legacy and help us shape the future of skilled trades and healthcare education. Come join us at UTI and make a lasting impact!