- Knowledge on Configuring and managing Contact Flows, Queues, Routing Profiles & Amazon Lex NLP, and Voice biometrics in Amazon Connect
- Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis and Dynamo DB, AWS CloudWatch, AWS CloudTrail.
- Configure and Troubleshoot Amazon CCP’s, SIP Phones and Soft Phones
- Good understanding on Amazon IAM concepts for clear access segregation
- Knowledge on integrating Amazon Pinpoint to implement OTP/SMS feature.
- Technical skills requirement: Azure Cloud, AWS EC2, Salesforce, Agile Methodology
- Work along with Solution Architects for architecting cloud contact center technology with AWS platform
- Responsible to ensure that the system is available all the time & is responding within defined SLA.
ULAWS Connect BAU - SG2440
Unison Consulting Pte Ltd 
Singapore only
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About the job
Apply before
May 29, 2024
Posted on
Mar 30, 2024
Job type
Full Time
Experience level
Senior
Location requirements
Hiring timezones
Singapore +/- 0 hoursAbout Unison Consulting Pte Ltd
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