Uni SystemsUS

ITSM Suppport (Cloud Financial Operations)

Uni Systems is a European ICT company founded in 1964, providing a wide range of digital transformation products and services to financial institutions, public organizations, telecom operators, and enterprises. It is a member of the Quest Group of Companies and operates internationally with a significant presence in several European countries.

Uni Systems

Employee count: 1001-5000

Belgium only

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a ITSM & Cloud Operations Support to join our UniQue team.

What will you be doing in this role?

  • Provide support for ITSM processes, including incident, problem, and change management.
  • Ensure adherence to ITSM best practices and policies.
  • Assist in documenting ITSM activities and maintaining process efficiency.
  • Collaborate with internal teams to improve IT service delivery.
  • Develop and maintain dashboards to track operational and financial metrics.
  • Generate reports on system performance, incident trends, and cloud expenditures.
  • Work with stakeholders to define key performance indicators (KPIs).
  • Utilize reporting tools to provide insights and recommendations for improvements.
  • Monitor and manage cloud expenses across multiple cloud providers (i.e. AWS, Azure,).
  • Track and analyze cloud resource usage and cost allocation.
  • Implement cost optimization strategies in coordination with engineering and finance teams.
  • Support budget planning and forecasting for cloud expenditures.
  • Assist in invoice processing, reconciliation, and financial reporting.
  • Work with procurement and finance teams to manage vendor contracts and cloud service agreements.
  • Ensure compliance with financial governance policies related to cloud spending.
  • Supports and monitors the implementation of IT service changes and procedures.
  • Determines methods and processes for IT service changes.
  • Provides status reports for implemented IT service changes to senior management.
  • Generates schedule and time estimates for IT service changes.

Requirements

What will you be bringing to the team?

  • Hold at least a High School Diploma.
  • Experience in ITSM processes and support.
  • Strong knowledge of reporting and dashboarding tools (e.g., Power BI, ServiceNow reporting).
  • Familiarity with public cloud financial management (AWS Cost Explorer, Azure Cost Management, etc.).
  • Understanding of cloud cost optimization and financial operations best practices.
  • The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.
  • Proficiency in English language at a C1 level.
  • Proficiency in French language is considered an advantage.

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Belgium +/- 0 hours

About Uni Systems

Learn more about Uni Systems and their company culture.

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Uni Systems, born in 1964 as the first Greek-owned IT company, embarked on a journey to navigate the evolving landscape of information and communication technology. What began as a pioneering venture by Konstantinos Doxiadis has steadily grown into one of the most dependable ICT solutions and services providers in the European market. Over its extensive history, spanning more than half a century, Uni Systems has consistently demonstrated a commitment to leading the digital transformation for its clients. The company's evolution saw a significant reshaping in 2007 through a merger involving the 'old' Uni Systems, Decision Systems Integration, and Info-Quest's Solution & Business Applications Business Unit, which forged the 'new' Uni Systems with a strategic focus on the Systems Integration marketplace.

Today, Uni Systems stands as a prominent member of the Quest Group of Companies, a testament to its enduring presence and adaptability. The company has significantly invested in its international reach, expanding its operations across various geographies and industries. With a strong foothold in Greece and established business entities in key European locations including Belgium, Luxembourg, Italy, Romania, and Spain, Uni Systems serves a diverse clientele of over 200 customers in more than 20 countries. This international presence is supported by a dedicated workforce of over 1,800 skilled ICT professionals. Uni Systems prides itself on a substantial and successful track record in delivering large-scale, mission-critical, and reliable solutions across vital sectors such as Banking & Finance, Enterprise & Utilities, Public, and Telecommunications, as well as for EU Institutions and Agencies. The company's dynamic portfolio encompasses a wide array of solutions, from enterprise infrastructure to specialized vertical business applications, alongside innovative solutions in emerging technologies. Uni Systems continues to be driven by its mission to stimulate development and accelerate progress by seamlessly connecting business with information technology, aiming to be one of the most reliable ICT systems integrators in the European markets.

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Uni Systems

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