Project Coordinator (eCOA / ePRO)

the role

The Project Co-Ordinator (PC) plays a critical support role within the eCOA (electronic Clinical Outcome Assessment) project delivery team. Working closely with the Senior Project Manager and cross-functional stakeholders, the APM ensures timely coordination of project deliverables, high-quality documentation, and exceptional client service throughout the study lifecycle.

what will you do?

Project Documentation & Client Materials

• Assist in the creation of client-facing materials for key project milestones including Kick-Off Meetings, User Acceptance Testing (UAT), Change Orders and Site Training.

• Develop and maintain study-specific documents such as site guides and patient leaflets.

Meeting Participation & Study Monitoring

• Attend customer-facing meetings; document and distribute minutes.

• Maintain study logs and update project Key Performance Indicators (KPIs).

Device Shipments & Support Coordination

• Coordinate and track site device shipments.

• Monitor and follow up on Helpdesk support tickets to ensure adherence to study timelines and service level agreements (SLAs).

Cross-functional Collaboration

• Liaise with internal teams including Technical Operations, Translations, Customer Support, and Quality Control.

• Ensure all internal and client-facing deliverables are accurate, timely, and documented appropriately.

Study Build & Change Control

• Support study build quality checks, including maintenance change orders.

• Prepare and manage change control tickets and client approvals.

• Ensure all client correspondence and documentation is stored in the appropriate document repository system.

Study data archive and de-commissioning

• Assist in finalisation of study data archive and de-commissioning processes.

Translations Support (as needed)

• Assist the Translations Manager in preparing and reviewing screenshots for localization and license holder reviews.

what you need to succeed

• Minimum 2 years of experience in clinical research or clinical technology environments.

• Strong attention to detail with the ability to manage multiple priorities under tight deadlines.

• Familiarity with clinical research terminology and documentation standards.

• Proficient in Microsoft Office Suite and document management systems (e.g., Veeva Vault).

• Effective communicator with strong interpersonal skills; able to work with cross-functional teams.

• Comfortable in a dynamic, fast-paced environment with changing priorities.

• Experience collaborating with development teams to investigate and resolve issues.

• Understanding of Software Development Life Cycle (SDLC) and Agile methodologies.

• Clear and professional verbal and written communication skills.

• Strong organizational and time management skills.

why umotif?

• Unlimited PTO allowance
• 401(k) Retirement Plan contribution
• Majority company funded benefits package:
  • Health coverage through Highmark Delaware
  • Dental and Vision coverage through Guardian
  • Basic Life, STD and LTD insurance through Guardian fully covered by uMotif
• Remote working
• Home office allowance
• WFH expense contribution
• Training and personal development contribution