South Africa onlyTydeCo is seeking an experienced Senior Manager of Client Services to lead HRP, ERP, client training and integration service delivery across the UK, Africa, and the Middle East (EMEA). The Senior Manager will manage a team responsible for delivering ERP, HRP, client training, integration services, focusing on process excellence, client satisfaction, and enterprise outcomes.
Requirements
- Global Support: Lead and manage Client Services operations across South Africa and the UKIA region.
- Regional Leadership & Strategy: Lead and manage enterprise client services across UKIA, ensuring seamless delivery of ERP, HRP, client training, and integration projects.
- Client Services Oversight: Oversee HRP, ERP, client training, and integration teams, ensuring enterprise projects and client engagements are delivered on-time, within scope, and aligned to client expectations.
- Client Engagement & Escalation Management: Serve as the executive sponsor for key clients in the region and own escalations for enterprise-level service issues, ensuring swift resolution and maintaining client trust.
- Team Leadership & Development: Mentor, coach, and grow a high-performing, multi-discipline services team.
- Financial & Operational Oversight: Support budgeting, forecasting, and regional service performance.
- Innovation & Change: Lead change initiatives across ERP, HRP, client training and integration services, ensuring smooth adoption of new processes and operational improvements.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
