Brazil onlyTrustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.
Requirements
- SME on resolution of Complex Incidents (escalations)
- Post Incident Review (PIR) Support as SME
- Advanced Technical Support (Log Analysis and Diagnostics) internal / external audiences
- Escalation to Tier 3 (Engineering and SRE) on support requests
- Escalation to Tier 3 (Engineering and SRE) on incidents
- Create and maintain log of Issues and resolutions
- Proactive Identification of Trends and Issues
- Knowledge base articles creation and maintenance
- Internal Training and knowledge sharing
- Customer Communication (if necessary) on Support requests
- Testing and Validation of Fixes of bugs (identified on support requests)
- Change Management internal notifications
- New feature consultancy as SME to Product team
- On Call rotation
- External (mass or individual) notifications per request
Benefits
- Bradesco health and dental plan
- Life insurance
- Meal voucher and supermarket voucher
- Home Office Allowance
- Wellhub - Platform that gives access to spaces for physical activities and online classes
- Trustly Club - Discount at educational institutions and partner stores
- English Program - Online group classes with a private teacher
- Extended maternity and paternity leave
- Birthday Off
- Flexible hours/Home Office
- Welcome Kit - We work with Apple equipment
- Annual premium
- Referral Program
United States only
