United States onlyThe Client Manager focuses on the retention and growth of existing TrueCommerce Mid-Market clients. You will have expertise in customer satisfaction and retention, with a passion for delivering exceptional service and business value. This role will be focused on proactively growing & retaining relationships with existing customers in the Mid-Market space. A Client Manager must be confident, detail-oriented, and hardworking. To be successful, you need to have strong interpersonal communication, empathy, self-confidence, and naturally customer-oriented. Come be a part of a growing Sales team!
This is a FULLY REMOTE ROLE!
As a Client Manager, you will:
- Meet or exceed monthly sales quotas that include Bookings (upsell) and Net Retention targets.
- Developing trust relationships with a book of mid-tier customers to ensure they do not churn.
- Proactively contact current customers to discuss areas of customer improvement that would benefit the customer.
- Highly responsive to customer requests via email and tasks.
- Maintain high level of opportunity follow-up to ensure all opportunities are updated
- Be a trusted advisor and advocate for the customer both internally and externally
- Resolve any issues and problems faced by the customers and deal with complaints to earn and maintain ongoing trust.
- Continually update TrueCommerce CRM with notes and activities
- Attend department meetings and educational activities to stay up to date on the latest developments and trends within the industry.
Requirements for success:
- 3-5 years Account Management or Customer Success for existing customers.
- A genuine desire to build relationships with existing customers
- Proven overperformance in exceeding retention & sales quotas
- Enjoys proactively reaching out to customers to recommend new solutions and upselling
- This individual enjoys solution selling and thrives on change
- Strong technical aptitude is a must.
- Strong phone skills, exceptional listening skills, and above-average problem-solving skills
- Proven ability in building client rapport
- Organizational skills with an emphasis on attention to detail
- Working knowledge of EDI is very helpful
- Willingness to dedicate extra effort beyond normal working hours
Education:
- BA/BS degree or equivalent work experience preferred.
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.
Come join our team!
Please visit our careers website for additional information.
