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TrueCommerce is seeking a Add On Associate Client Manager for their Add On Team. The Add On Associate Client Manager is responsible for corresponding with TrueCommerce existing customers who wish to add on additional services. This is a customer-facing role that requires business acumen, organization, documentation, and sales skills. This role will not be quote driven but is 90% reactive and will need to be highly attentive to customers needs. The primary responsibility of the Add On Associate Client Manager is to process customer service inquires for add-on sales and provide a seamless handoff to the Implementation Team.
As a Add On Associate Client Manager, you will:
- Handles existing customer inquiries related to Add-on sales by executing a sales order for adding on trading partners or additional services.
- Understands the TrueCommerce solution to assist customer in purchasing the correct product, service, or partner
- Create quotes and orders and approve orders as necessary
- Processes customer purchases efficiently and accurately
- Address basic billing inquiries
- Manage escalations effectively to enhance customer retention and prevent churn
- Maintaining a high level of follow-up on opportunities to ensure accurate and timely updates.
- Identify and assist with process improvements to enhance the customer experience
- Update NetSuite CRM with detailed notes and activity tracking
- Manage TrueCommerce web portal inquires and updates
- Attend service department meetings and educational activities to stay informed on industry trends and company developments.
- Execute on other assignments as directed.
Requirements for Success:
- Associate degree is preferred
- Previous sales or account management experience is preferred
- Highly organized individual that can follow processes, and is comfortable taking and making phone calls
- A genuine desire to build relationships with existing customers; previous customer service experience required.
- This individual enjoys solution selling and thrives on change
- Strong closing skills
- Must be a self-starter and able to take initiative
- Strong phone skills, exceptional listening skills, and above-average problem-solving skills
- Be an advocate for the customer both internally and externally
- Ensure customer satisfaction
- Must have exhibited proficiency using e-mail and NetSuite (or a similar CRM system).
- Organizational skills with an emphasis on attention to detail
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemen’s, Ocean Spray, and many more.
