Operations Manager, Roadshows

True Classic is seeking an experienced and highly organized Operations Manager to lead the execution of Costco and Sam's Club Roadshow events.This role demands a proactive, detail-oriented leader with strong expertise in retail fulfillment, logistics, and cross-functional coordination. The ideal candidate has a proven track record of managing large-scale retail activations—especially within the Costco or Sam’s Club ecosystems—and brings a passion for operational excellence and efficiency.

All roles at True Classic are global and omnichannel, driving accountability across product categories, regions, and sales/marketing channels.

Areas of Accountability

Roadshow Program Management

• Lead the strategic and operational planning of Costco and Sam’s Club Roadshow events.
• Manage and coordinate a cross-functional working group including Sales, Planning, Operations, and Production to ensure events are executed with precision.
• Own end-to-end event execution—from inventory planning and logistics to on-site readiness and post-event reviews.

Kitting & Fulfillment Oversight

• Oversee kitting and fulfillment operations to ensure timely and accurate assembly and delivery of roadshow kits.
• Identify operational risks early and implement mitigation strategies to ensure continuity and quality.
• Optimize packaging, labeling, and distribution processes in partnership with internal teams and external providers.
• Ensure Production is scheduled to support on-time delivery of sufficient inventory to support planned Roadshow events.

Vendor & Partner Management

• Manage third-party logistics (3PL) providers, kitting and corrugate suppliers, and software vendors to meet performance and service-level expectations.
• Establish and maintain service agreements, SLAs, and KPIs to monitor and improve partner performance.
• Run RFP processes to identify new vendors to improve operations and de-risk operations.

Team Leadership & Reporting

• Lead a team of operations analysts, driving project tracking, data integrity, and timely reporting.
• Build and manage dashboards and tools to enable transparency and visibility into roadshow operations.

Cross-Functional & Executive Communication

• Serve as the primary point of contact for roadshow operations, providing updates to internal stakeholders and senior leadership.
• Present status reports, escalate critical issues, and propose corrective actions and opportunities for continuous improvement to cross-functional teams and Senior Leadership.

Qualifications

• 5+ years of experience in retail operations, supply chain, or fulfillment management.
• Demonstrated experience managing large-scale retail roadshows, preferably with Costco and/or Sam’s Club.
• Strong vendor management experience, including contract negotiation and performance monitoring.
• Excellent organizational and project management skills with the ability to manage multiple initiatives simultaneously.
• Strong analytical skills and experience managing teams responsible for reporting and tracking.
• Experience working with 3PLs and other fulfillment partners in a high-growth consumer products company.
• Ability to thrive in a fast-paced, ambiguous environment with changing priorities.
• Outstanding verbal and written communication skills; experience presenting to senior leadership.

Preferred Qualifications

• Familiarity with inventory management systems
• Experience with order management systems (OMS)
• Working knowledge of NetSuite (ERP)
• Proficiency in Looker (data reporting)
• Experience using Asana (project management)
• Understanding of transportation management systems (TMS)

Compensation and Benefits

• Salary Range: $100K -$130K
• Unlimited PTO and sick time
• Company-paid medical, dental, and vision insurance
  • 100% employee premium coverage
  • 65% dependent premium coverage
• 401(k) plan with 3% company match
• Monthly home office stipend
• Annual True Classic merchandise allowance
• Free Employee Assistance Program (EAP)

True Classic is proud to be an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or accommodation due to a disability, please contact Human Resources.