Organizational Change Management (OCM) Lead

Primary Responsibilities:

• Serve as lead architect for OCM strategy, integrating best practices and continuous improvement to drive successful adoption of clinical informatics solutions.

• Oversee change impact assessments and readiness planning for clinical IT transitions.

• Develop and maintain detailed, Agile-aligned OCM implementation roadmaps, linking change activities to project milestones and PI planning cycles.

• Coordinate the seamless rollout of new EHR systems, interoperability tools, and process enhancements throughout the VHA enterprise.

• Author and execute targeted communication campaigns (newsletters, workshops, feedback channels) emphasizing change benefits, process clarity, and safety.

• Design and facilitate stakeholder engagement sessions with leaders, clinicians, and IT personnel to ensure transparency and consensus building.

• Development and delivery of training programs for clinical and technical audiences, utilizing blended learning, eLearning, and live instruction.

• Assess learning needs, develop customized content, and measure post-training competency and adoption.

• Support PI planning, backlog prioritization, sprint reviews, and stakeholder demos to ensure OCM considerations are integrated with Agile product teams.

• Collect and act on iterative feedback to refine change, training, and communications plans.

• Define and report on OCM, training, and adoption metrics for executive and project steering committees.

• Identify, document, and address resistance points or barriers to adoption, developing proactive mitigation strategies.

Minimum Requirements:

• Bachelor’s degree in health informatics, healthcare administration, organizational development, or related field.

• 10 years of professional relevant experience

• 8+ years in change management or organizational development roles within healthcare or federal health IT programs.

• 5+ years implementing OCM strategies for clinical informatics systems, EHR transitions, or technology-driven interoperability projects

• Demonstrated experience with Agile project delivery (e.g., Program Increment planning, backlog management, and stakeholder readiness).

• Expertise applying formal OCM frameworks (e.g., Prosci, ADKAR model) to large-scale health informatics initiatives.

• Proven ability to develop and deliver training and communications for clinical and technical stakeholders.

• Familiarity with VA health IT platforms (VistA/CPRS, Cerner Millennium/Oracle Health) and federal interoperability standards (HL7, FHIR).

• U.S. citizenship and ability to obtain/maintain a federal security clearance (Public Trust or higher).

Preferred Qualifications:

• Master’s degree in health informatics, organizational leadership, project management, education, or similar discipline.

• Prosci Change Management Certification (or equivalent recognized change management credential).

• SAFe Practitioner, Certified Scrum Master (CSM), or comparable Agile certification.

• Healthcare IT or Clinical Informatics professional certifications (e.g., CPHIMS, CAHIMS, RHIA, Board Certification in Clinical Informatics).

• Recent experience leading OCM for major health IT transformations within the Department of Veterans Affairs or a comparable federal healthcare environment.

• Experience integrating clinical safety standards and continuous quality improvement into OCM, training, and stakeholder outreach initiatives.

• Competency in leveraging modern communication platforms and training technologies to maximize engagement and learning outcomes.

Benefits (including but not limited to):

• Health, dental, and vision plans
• Optional FSA
• Paid parental leave
• Safe Harbor 401(k) with employer contributions 100% vested from day 1
• Paid time off and 11 paid holidays
• No cost group term life/AD&D plan, and optional supplemental coverage
• Pet insurance
• Monthly phone and internet stipend
• Tuition and training reimbursement