Designated Support Engineers play a critical role in the Trellix Customer Success organization, bringing advanced technical expertise, problem-solving abilities, account management, and customer interaction skills. The role involves supporting business-critical customers, building strong relationships, and providing proactive guidance on product adoption and deployment.
Requirements
- 5+ years of relevant experience in Customer Support, Customer Success, Solutions Engineer or a similar role
- Eligibility to work in Saudi Arabia
- Experience with Trellix products such as HX, ENS, EPO, DLP, NX, or IPS would be beneficial but not essential
- Strong knowledge of security as it relates to network and/or endpoint protection
- Experience with Linux and Windows deployment and troubleshooting
- Excellent communication skills, both verbal and written, with the ability to engage effectively with customers and internal teams
- Self-motivated, proactive, well-organized, and detail-oriented, with a strong sense of urgency and a customer-first mindset
Benefits
- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
