Himalayas logo
TL

Designated Support Engineer

Trellix is a global cybersecurity company, formed in 2022 from the merger of McAfee Enterprise and FireEye, offering an AI-powered extended detection and response (XDR) platform to protect organizations against advanced cyber threats.

Trellix Software India Private Limited

Employee count: 1001-5000

Saudi Arabia only

Stay safe on Himalayas

Never send money to companies. Jobs on Himalayas will never require payment from applicants.

Designated Support Engineers play a critical role in the Trellix Customer Success organization, bringing advanced technical expertise, problem-solving abilities, account management, and customer interaction skills. The role involves supporting business-critical customers, building strong relationships, and providing proactive guidance on product adoption and deployment.

Requirements

  • 5+ years of relevant experience in Customer Support, Customer Success, Solutions Engineer or a similar role
  • Eligibility to work in Saudi Arabia
  • Experience with Trellix products such as HX, ENS, EPO, DLP, NX, or IPS would be beneficial but not essential
  • Strong knowledge of security as it relates to network and/or endpoint protection
  • Experience with Linux and Windows deployment and troubleshooting
  • Excellent communication skills, both verbal and written, with the ability to engage effectively with customers and internal teams
  • Self-motivated, proactive, well-organized, and detail-oriented, with a strong sense of urgency and a customer-first mindset

Benefits

  • Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Saudi Arabia +/- 0 hours

About Trellix Software India Private Limited

Learn more about Trellix Software India Private Limited and their company culture.

View company profile

Trellix is a global cybersecurity company that emerged in 2022 from the merger of McAfee Enterprise and FireEye, under the ownership of Symphony Technology Group (STG). The company is dedicated to redefining the future of cybersecurity through its comprehensive, open, and native extended detection and response (XDR) platform. This platform is designed to help organizations combat today's most advanced cyber threats, instilling confidence in the protection and resilience of their operations. Trellix leverages artificial intelligence, machine learning, automation, and analytics to accelerate technology innovation and empower its extensive customer base, which includes over 50,000 business and government entities worldwide. The company's approach focuses on 'living security,' creating security technology that can learn and adapt to counter sophisticated threats in real-time.

Trellix's offerings span a wide range of cybersecurity solutions, including endpoint security, email security, data security, network security, threat intelligence, and security operations. The company provides hardware, software, and services to investigate cybersecurity attacks, protect against malicious software, and analyze IT security risks. A key component of Trellix's strategy is its Advanced Research Center, staffed by elite security analysts and researchers who monitor global threat campaigns and provide actionable intelligence. Trellix is also committed to fostering a strong partner ecosystem to enhance its technological capabilities and market reach. With a significant global presence, including numerous offices and a substantial portion of its workforce located outside North America, Trellix aims to provide robust security solutions and support to a diverse international clientele. The company emphasizes a customer-centric approach and is focused on addressing the evolving and complex nature of the cyber threat landscape.

TL

Trellix Software India Private Limited

Company size

1001-5000 employees

Founded in

2022

Chief executive officer

Vishal Rao

Employees live in

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

23 remote jobs at Trellix Software India Private Limited

Explore the variety of open remote roles at Trellix Software India Private Limited, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Trellix Software India Private Limited

Remote companies like Trellix Software India Private Limited

Find your next opportunity by exploring profiles of companies that are similar to Trellix Software India Private Limited. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Trellix Software India Private Limited hiring Designated Support Engineer • Remote (Work from Home) | Himalayas