Germany onlyWe are building the leading platform for collaborative logistics processes in Europe. As a Senior Customer Success Manager, you will drive real customer success at TradeLink, from strong onboarding to scalable use of our AI-based product.
Requirements
- Act as a strategic advisor for our customers, understanding their business goals and ensuring early value and sustainable impact.
- Build trustful customer relationships, develop project champions on the customer side, and identify relevant stakeholders.
- Ensure company-wide introduction of TradeLink and accompany customers in the use of our AI-supported product.
- Take over end-to-end responsibility for rollouts along the entire customer journey.
- Identify, understand, and formulate user requirements clearly, to enable customer-driven further development of our AI-based product features.
- Recognize upselling and cross-selling opportunities within your customer portfolio and drive their implementation proactively.
Benefits
- Flexible work - remote or in our offices in Munich and Berlin.
- Continuous feedback, 360° reviews, and work closely with experienced founders and leaders.
- Participation in success: With our VSOP program, you benefit from the growth and successes of the company.
AU, CA + 8 more