We are looking for a Senior Customer Success Manager to drive product adoption, value realization, and retention at scale across a broader and more complex customer portfolio. The role is responsible for managing customer health and engagement, and partnering cross-functionally to execute repeatable success plays and ensure consistent, data-driven customer outcomes.
Requirements
- Bachelor’s degree in related field or equivalent combination of education and experience
- 5-8 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environments
- Experience with Salesforce
- Experience with a Customer Success Management platform is a plus
Benefits
- Global Gratitude and Recharge Days
- Flexible, paid time off policy
- Employee wellness programs and counseling resources
- Meaningful peer recognition and awards
- Paid parental leave
- Invention/patenting assistance
- Community impact, paid volunteer time, and opportunities
- Intercultural learning and celebration
- Multiple tools through which to learn and grow, and an incredible global community
