Collection Specialist

Why Join Us?

At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you’ll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond. 

To learn more about what we make possible, meet some of our customers or take a look at some of our solutions.

JOB SUMMARY:

The Collection Specialist supports the effective management of the revenue cycle process and ensures the accurate and timely collection of sales to third party payers (including Medicare, Medicaid, Private Insurance, and other funding sources). The Specialist works with insurance companies, clients, and customers to resolve collection issues and reconciles accounts.

KEY RESPONSIBILITIES:

• Manage assigned accounts and ensure the timeliness and accuracy of billing, collections, and payment activity

• After an account is billed, the account becomes the Collector’s responsibility. The Collector is responsible for:

  • Verification that a claim is on file

  • Follow up with the payer due to lack of payment

  • Investigation of denials

  • Coordination with the billers to address billing issues

• Coordination with the funding consultants to address documentation questions

• Preparation of correspondence, such as appeals, to fight for the payment of accounts, request different denial codes, etc.

• Review of posted payments for accuracy and investigate differences

• Document in the system all verbal and written communication relative to collection actions and expected outcomes of overdue accounts.

• Follow up every 30 days with insurance companies, clients, SPLs, and vendors to ensure the payment of accounts

• Alert the Manager of Collections of potential payment issues

• Recommend adjustments/write-offs to the Manager of Collections and receive approval prior to reconciling accounts

• Investigate refund requests related to accounts and complete refund paperwork for accounts that need to be refunded

• Meet the expectations and goals for productivity and cash targets as set forth by management

• Stay abreast of state, federal, and third-party funding regulations for assigned accounts ensuring billing and payment practices comply with third party payer requirements

• Perform various other tasks as assigned

MINIMUM QUALIFICATIONS:

EDUCATION / EXPERIENCE REQUIREMENTS:

• High School Diploma

• 2 or more years of computer, accounting, collections, and high-volume medical billing and/or insurance claims processing experience

• Knowledge of payment posting process in regard to contractual adjustments and refunds preferred

• Knowledge of medical insurance claims procedures and documentation preferred

COMMUNICATION SKILLS:

• Strong customer service and interpersonal skills

• Oral and written communication skills

• Teaming skills

COMPUTER OR TECHNICAL SKILLS:

• Proficient in M.S. Office Word, Excel, and Outlook

• Able to research claim information via the internet

• Basic data and word processing skills

OTHER SKILLS REQUIREMENTS:

• Apply independent judgment and manage confidential information

• Ability to gather data and summarize information

• Time management and good organizational skills

• Excellent problem solving skills

• Record management

WORK ENVIRONMENT REQUIREMENTS:

• Ability to work at a desk for prolonged periods of time

• Ability to work with interruptions in a fast-paced environment

Our Values:

At Tobii Dynavox, our mission guides what we do, and our values guide us in how we do it. Across the organization, we are committed to being Collaborative, Considerate, Curious and Courageous. We build a trusting environment where every team member prioritizes our customers with empathy and insight. Bold ideas and learning lead to impactful solutions. Driven by curiosity, we continuously challenge the status quo to create meaningful, customer-focused solutions for our customers.

What We Offer:

At Tobii Dynavox, we believe in empowering individuals – including our employees - to reach their full potential. Here’s what makes us unique:

• Purpose-Driven Work: Join a company that transforms lives by giving a voice to those with communication challenges. Every day, your work makes a meaningful and concrete impact.
• “Yes, and...” Flexibility: Build a rewarding career AND enjoy time with loved ones. We offer flexible work options so you don’t have to choose between personal and professional goals.
• Growth and Development: Whether you’re advancing your skills or growing your career, we invest in your future with training, learning opportunities, and internal growth paths.
• Inclusive and Supportive Culture: Work in a collaborative, caring environment where diversity and individuality are valued. You’ll feel connected to both your team and our global community.
• A Global Leader with Heart: Be part of an innovative, forward-thinking company that combines experience and cutting-edge solutions with a mission to change lives.